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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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31 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207197) Case 202207197 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to concerns raised by the resident about the quality of the gas safety … 30 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212405) Case 202212405 · Managing Relations The complaint is about the landlord’s handling of: Reported smells that affected the resident’s property. The replacement of the kitchen … 26 Jan 2024 Partial Maladministration Haringey London Borough Council (202222316) Case 202222316 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repair issues in the property, including damp and … 26 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214632) Case 202214632 · Managing Relations This complaint is about the landlord’s handling of: The resident’s concerns about the condition of the bathroom walls and the … 25 Jan 2024 Partial Maladministration London Borough of Ealing (202210408) Case 202210408 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 22 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202208581) Case 202208581 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication … 17 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219440) Case 202219440 · Estate Management The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within … 11 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202117636) Case 202117636 · Financial The complaint is about the landlord’s: Handling of repairs at the resident’s property. Handling of reports of pest infestation. Decision … 11 Jan 2024 Partial Maladministration London Borough of Croydon (202214040) Case 202214040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s requests for repairs to the cooker The resident’s request for … 10 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200947) Case 202200947 · Financial The complaint is about: A personal injury claim by the resident due to delays in the installation of the heating … 8 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202125101) Case 202125101 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water. The replacement boiler. … 22 Dec 2023 Partial Maladministration London Borough of Hackney (202211339) Case 202211339 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a flood, and damage to a communal pipe … 22 Dec 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202098) Case 202202098 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour (ASB). The landlord’s complaint handling. 21 Dec 2023 Partial Maladministration London Borough of Hackney (202213556) Case 202213556 · Financial The complaint is about: The landlord’s handling of the resident’s reports about not having heating and hot water, and its … 14 Dec 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209759) Case 202209759 · Managing Relations The complaint is about the landlord’s: handling of repairs to the balcony door; handling of reports of a rat infestation; … 13 Dec 2023 Partial Maladministration London Borough of Newham (202205719) Case 202205719 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports about noise nuisance and antisocial behaviour (ASB). Complaint handling. 30 Nov 2023 Partial Maladministration London Borough of Hounslow (202116448) Case 202116448 · Managing Relations The complaint is about the landlord’s: Handling of void repairs at the property. Handling of a deep clean before the … 30 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212868) Case 202212868 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about the glass balconies near his home. The subsequent … 29 Nov 2023 Partial Maladministration London Borough of Newham (202123325) Case 202123325 · Estate Management The complaint is about the landlord’s handling of: Overgrown trees located at the front and rear of the resident’s property. … 28 Nov 2023 Partial Maladministration London Borough of Ealing (202213529) Case 202213529 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of leaking … 27 Nov 2023 Partial Maladministration London Borough of Hackney (202121330) Case 202121330 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: Missing belongings from her previous property following an … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117601) Case 202117601 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of ASB and noise disturbance. Response to the resident’s … 24 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202208960) Case 202208960 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The window … 16 Nov 2023 Partial Maladministration Haringey London Borough Council (202223203) Case 202223203 · Financial The complaint is about: The level and reasonableness of the landlord's service charges for major works for a fire door … 9 Nov 2023 Partial Maladministration London Borough of Brent (202204732) Case 202204732 · Financial This complaint is about the landlord’s: Response to the resident’s reports of leaks from the roof and subsequent internal damage … 9 Nov 2023 Partial Maladministration London Borough of Ealing (202210609) Case 202210609 · Managing Relations The complaint is about: The landlord's handling of the resident’s: Reports of damp and mould while it arranged a temporary … 9 Nov 2023 Partial Maladministration London Borough of Hackney (202119231) Case 202119231 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s: Handling of repairs to the front door and extractor fan. Handling of reports … 9 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202110294) Case 202110294 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould within the property. Noise nuisance … 7 Nov 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222149) Case 202222149 · Managing Relations The complaint is about the landlord’s handling of: reports of lack of hot water; the repairs to the external doors … 1 Nov 2023 Partial Maladministration London Borough of Harrow (202207870) Case 202207870 · Estate Management The complaint is about: Pigeon proofing works at the property. The landlord’s handling of flooring works, carried out as part … 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201626) Case 202201626 · Managing Relations The complaint is about the landlord’s handling of: a roof leak and associated damp and mould. reports of loose floorboards. … 31 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220260) Case 202220260 · Managing Relations The compliant is about the landlord’s handling of: The resident’s transfer application. The formal complaint. 30 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202117419) Case 202117419 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance, antisocial behaviour (ASB), and harassment. The … 24 Oct 2023 Partial Maladministration Haringey London Borough Council (202120142) Case 202120142 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour. Noise from the neighbour’s toilet. We … 19 Oct 2023 Partial Maladministration London Borough of Sutton (202127305) Case 202127305 · Estate Management The complaint relates to: The landlord’s handling of reports of a pest infestation. The landlord’s handling of the complaint. 19 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202123311) Case 202123311 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of repair to the windows, kitchen sink tap, heating … 13 Oct 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202204339) Case 202204339 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about a fire door. Complaints handling. 3 Oct 2023 Partial Maladministration London Borough of Brent (202124195) Case 202124195 · Estate Management The resident’s complaint is about the landlord’s handling repairs at the property, including: The roof and guttering issues reported between … 29 Sep 2023 Partial Maladministration London Borough of Newham (202227845) Case 202227845 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 28 Sep 2023 Partial Maladministration London Borough of Croydon (202118843) Case 202118843 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti social behaviour (ASB). The resident’s management transfer … 27 Sep 2023 Partial Maladministration London Borough of Croydon (202204220) Case 202204220 · Health and Safety (inc. building safety) The resident’s complaint is about: The landlord’s response to the resident’s reports about his toilet and drains. The landlord’s response … 27 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202212749) Case 202212749 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. Record keeping. 26 Sep 2023 Partial Maladministration London Borough of Hackney (202225107) Case 202225107 · Financial The complaint is regarding the landlord’s; Handling of the resident’s concerns about his service charge account. Complaints handling. 26 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200141) Case 202200141 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s transfer application. The … 22 Sep 2023 Partial Maladministration Haringey London Borough Council (202222923) Case 202222923 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the property, and the … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 12 Sep 2023 Partial Maladministration London Borough of Hillingdon (202110990) Case 202110990 · Financial The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s … 11 Sep 2023 Partial Maladministration London Borough of Barnet (202102335) Case 202102335 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s … 5 Sep 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215520) Case 202215520 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of: the resident's report of damp and mould issues throughout the property including … 4 Sep 2023 Partial Maladministration London Borough of Barnet (202202606) Case 202202606 · Managing Relations The complaint is about the landlord’s: handling of repairs to the resident’s front door; response to the resident’s request to …