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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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21 Jun 2022 Partial Maladministration Dudley Metropolitan Borough Council (202122067) Case 202122067 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination … 14 Jun 2022 Partial Maladministration Castle Point Borough Council (202017467) Case 202017467 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme … 10 Jun 2022 Partial Maladministration Slough Borough Council (202007210) Case 202007210 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of Reports of damage, noise and repairs following the neighbour’s loft extension work. … 6 Jun 2022 Partial Maladministration Sandwell Metropolitan Borough Council (202118314) Case 202118314 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating … 31 May 2022 Partial Maladministration London Borough of Hackney (202120353) Case 202120353 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of outstanding repairs remaining after its contractor’s works at … 30 May 2022 Partial Maladministration Dudley Metropolitan Borough Council (202109196) Case 202109196 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the … 27 May 2022 Partial Maladministration Gravesham Borough Council (202117844) Case 202117844 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s handling … 26 May 2022 Partial Maladministration Ashford Borough Council (202013423) Case 202013423 · ASB/Abuse/Nuisance The complaint concerns the landlord’s: Handling of the residents’ reports of antisocial behaviour from their neighbour. Handling of the residents’ … 24 May 2022 Partial Maladministration Southend-on-Sea Borough Council (202115415) Case 202115415 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of repairs to the communal parts of the block. … 20 May 2022 Partial Maladministration Melton Borough Council (202000883) Case 202000883 · Financial This complaint is about the landlord’s handling of: an increase in the resident’s service charges; the related complaint. 14 May 2022 Partial Maladministration Runnymede Borough Council (202116044) Case 202116044 · Moving/Buying/Selling Home The complaint concerns how the landlord handled: Repairs to the property’s wetroom. The resident’s reports of damage to fencing. The … 6 May 2022 Partial Maladministration Ipswich Borough Council (202108079) Case 202108079 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of Anti-Social Behaviour (ASB). handling of the complaint. 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 21 Apr 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202100841) Case 202100841 · ASB/Abuse/Nuisance The resident’s complaint is that the landlord has not taken appropriate steps in response to her complaint of antisocial behaviour … 12 Apr 2022 Partial Maladministration Gravesham Borough Council (202113158) Case 202113158 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 23 Mar 2022 Partial Maladministration London Borough of Hillingdon (202102461) Case 202102461 · Estate Management This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report … 22 Mar 2022 Partial Maladministration Royal Borough Of Greenwich (202105403) Case 202105403 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to the … 22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 8 Feb 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202012978) Case 202012978 · Managing Relations The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. … 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 10 Jan 2022 Partial Maladministration Dudley Metropolitan Borough Council (202008452) Case 202008452 · Financial This complaint is about: 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 23 Dec 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202011133) Case 202011133 · Managing Relations This complaint is about: 22 Dec 2021 Partial Maladministration Wokingham Borough Council (202102033) Case 202102033 · Old Property Condition migrated-2025 REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 20 Dec 2021 Partial Maladministration Brentwood Borough Council (202016001) Case 202016001 · Managing Relations REPORT COMPLAINT 202016001 Brentwood Borough Council 20 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Dec 2021 Partial Maladministration London Borough of Hillingdon (202012171) Case 202012171 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 10 Dec 2021 Partial Maladministration Darlington Borough Council (202014803) Case 202014803 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct. 19 Nov 2021 Partial Maladministration Gateshead Metropolitan Borough Council (202012425) Case 202012425 · Managing Relations The complaint is about the landlord’s handling of: - The resident’s report of a flood in her bathroom. The resident’s … 17 Nov 2021 Partial Maladministration Broxtowe Borough Council (202105375) Case 202105375 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a range of different repairs, including leaks, damp … 28 Oct 2021 Partial Maladministration Dartford Borough Council (202006740) Case 202006740 · Local Authority / ALMO or TMO This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds … 20 Oct 2021 Partial Maladministration London Borough of Hackney (202016460) Case 202016460 · Financial The complaint is about: The landlord’s decision to no longer include water rates in rent. The level of rent and … 24 Sep 2021 Partial Maladministration Eastbourne Borough Council (202014000) Case 202014000 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative … 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 2 Sep 2021 Partial Maladministration London Borough of Hillingdon (202103112) Case 202103112 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s handling of adaptations needed within the resident’s property. The resident’s concerns about the recommendations … 26 Jul 2021 Partial Maladministration London Borough of Hillingdon (202004603) Case 202004603 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the replacement of the front door. Handling of the installation of an … 1 Jul 2021 Partial Maladministration Broxtowe Borough Council (202008231) Case 202008231 · Local Authority / ALMO or TMO The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the … 16 Jun 2021 Partial Maladministration London Borough of Hackney (202004219) Case 202004219 · Local Authority / ALMO or TMO The complaint is about the: Landlord’s handling of the resident’s reports of noise nuisance from her neighbour. Landlord’s record keeping … 28 May 2021 Partial Maladministration Northampton Borough Council (202008281) Case 202008281 · Estate Management This complaint is about the landlord’s response to: The resident’s complaint about its administration of his service charges, its maintenance … 27 May 2021 Partial Maladministration Crawley Borough Council (202012035) Case 202012035 · Local Authority / ALMO or TMO The resident has complained that the landlord has offered insufficient compensation in response to their complaint about the works to … 25 May 2021 Partial Maladministration London Borough of Hackney (202002516) Case 202002516 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour (ASB). Response to the resident’s request … 24 May 2021 Partial Maladministration London Borough of Redbridge (202008791) Case 202008791 · Local Authority / ALMO or TMO The resident has complained about: the local authority Environmental Health team’s decision not to take enforcement action against his neighbour … 20 May 2021 Partial Maladministration London Borough of Redbridge (202011626) Case 202011626 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her home. The landlord’s … 13 May 2021 Partial Maladministration Welwyn Hatfield Borough Council (201912592) Case 201912592 · Managing Relations REPORT COMPLAINT 201912592 Welwyn Hatfield Borough Council 13 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Apr 2021 Partial Maladministration Slough Borough Council (202007248) Case 202007248 · Estate Management The complaint is about: 9 Apr 2021 Partial Maladministration Ashford Borough Council (202001169) Case 202001169 · Local Authority / ALMO or TMO The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was … 16 Mar 2021 Partial Maladministration Dacorum Borough Council (202007602) Case 202007602 · Local Authority / ALMO or TMO The complaint refers to: The landlord’s response to the resident’s reports of a broken boundary fence. The landlord’s handling of … 10 Mar 2021 Partial Maladministration Rochdale Boroughwide Housing Limited (202002793) Case 202002793 · Old Property Condition categories The resident has complained about the landlord’s handling of: repairs to the electrical installations. damp in the kitchen. the installation … 8 Mar 2021 Partial Maladministration Doncaster Metropolitan Borough Council (202003681) Case 202003681 The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. handling of antisocial behaviour reports against …