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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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1 May 2024 Partial Maladministration London Borough of Hackney (202224483) Case 202224483 · Managing Relations The complaint is about the landlord’s handling of: Issues with the resident’s gas appliances and roof. Repairs to the resident’s … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214912) Case 202214912 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the balcony. A complaint about the surveyor’s conduct. The erection … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215918) Case 202215918 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord's response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance. The … 30 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231549) Case 202231549 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident's concerns about: The smoke and carbon monoxide alarms in the … 18 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223275) Case 202223275 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint. 15 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214447) Case 202214447 · Financial The complaint is about: The landlord’s handling of repairs to the resident’s bathroom. The landlord’s handling of the resident’s request … 12 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202222733) Case 202222733 · Managing Relations The complaint is about the landlord's: Response to the resident's request for her windows to be replaced. Complaint handling. 10 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231513) Case 202231513 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a rodent infestation in the property. This report … 3 Apr 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202109101) Case 202109101 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: Accusations made against her by a neighbour. Outstanding … 28 Mar 2024 Partial Maladministration London Borough of Barnet (202124727) Case 202124727 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating system upgrade (including boiler … 28 Mar 2024 Partial Maladministration London Borough of Enfield (202218063) Case 202218063 · Managing Relations The complaint is about: The landlord's response to the resident’s re-housing request. The landlord's response to reports of a leak … 28 Mar 2024 Partial Maladministration London Borough of Newham (202218153) Case 202218153 · Estate Management The complaint is about the landlord’s response to: The resident’s reports that his recycling was not collected on several occasions. … 28 Mar 2024 Partial Maladministration London Borough of Redbridge (202210639) Case 202210639 · Financial The complaint is about the landlord’s response to: The July 2021 flood incident, including its handling of repairs. The associated … 28 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202207073) Case 202207073 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour. Request for repairs to the ventilation … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223738) Case 202223738 · Information and data management This complaint is about the landlord’s: Response to the resident’s various concerns around the death of a neighbour. Response to … 27 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313564) Case 202313564 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of defects to the main communal entrance door. The … 26 Mar 2024 Partial Maladministration London Borough of Croydon (202227185) Case 202227185 · Managing Relations The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent … 26 Mar 2024 Partial Maladministration London Borough of Hounslow (202122234) Case 202122234 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Anti-social behaviour including reported noise nuisance and drug-related … 26 Mar 2024 Partial Maladministration London Borough of Redbridge (202306203) Case 202306203 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns … 25 Mar 2024 Partial Maladministration Haringey London Borough Council (202234713) Case 202234713 · Managing Relations The complaint is about the landlord’s handling of: repairs to a radiator. reports of a pest infestation. the resident’s request … 25 Mar 2024 Partial Maladministration London Borough of Newham (202216504) Case 202216504 · Information and data management The complaint is about: The landlord’s handling of the fence repair. The resident’s request for a leaseholder online submission tool. … 22 Mar 2024 Partial Maladministration Haringey London Borough Council (202216013) Case 202216013 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise from a neighbouring property. the landlord’s handling … 21 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202205988) Case 202205988 · Managing Relations This complaint is about: The resident’s historical concerns about various issues including: The property’s condition on letting; The landlord’s handling … 20 Mar 2024 Partial Maladministration London Borough of Lambeth (202300429) Case 202300429 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to outstanding repairs. Response to an information request. Complaint handing. 19 Mar 2024 Partial Maladministration London Borough of Croydon (202232329) Case 202232329 · Managing Relations The complaint is about the landlord’s: handling of outstanding repairs at the resident’s home, including leaks, damp, and mould. handling … 18 Mar 2024 Partial Maladministration London Borough of Redbridge (202234400) Case 202234400 · Information and data management The complaint is about the landlord’s handling of and response to: requests for a housing transfer. a planned kitchen refurbishment. … 18 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202229395) Case 202229395 · Managing Relations The resident’s complaint is about the landlord’s handling of: A repair to her kitchen tap. An altercation between her and … 15 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202203000) Case 202203000 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Reports of antisocial behaviour (ASB). Concerns about … 14 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309955) Case 202309955 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy … 12 Mar 2024 Partial Maladministration London Borough of Hounslow (202215296) Case 202215296 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. The Ombudsman will also investigate the … 8 Mar 2024 Partial Maladministration London Borough of Hackney (202230456) Case 202230456 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports about antisocial behaviour (ASB). The landlord’s handling of repairs … 7 Mar 2024 Partial Maladministration London Borough of Enfield (202210171) Case 202210171 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the resident’s reports of anti-social behavior and noise disturbance. Landlord’s response to … 6 Mar 2024 Partial Maladministration London Borough of Ealing (202303968) Case 202303968 · Managing Relations The resident’s complaint is about: The landlord’s handling of a request to refurbish the resident’s bathroom. The landlord’s handling of … 4 Mar 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216346) Case 202216346 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal damage at the resident’s property including her ceiling and … 28 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214018) Case 202214018 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident's temporary move due to disrepair and asbestos in the resident’s … 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 20 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202217010) Case 202217010 · Information and data management The complaint is about the landlord’s: Decisions regarding the disposal of the property. Handling of the resident’s request for rehousing. … 19 Feb 2024 Partial Maladministration Haringey London Borough Council (202214875) Case 202214875 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns over the internal communal cleaning. The resident’s request to prune … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202202317) Case 202202317 · Managing Relations REPORT COMPLAINT 202202317 London & Quadrant Housing Trust (L&Q) 19 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 19 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215093) Case 202215093 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of issues with the ventilation system and reports of damp … 16 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202216912) Case 202216912 · Managing Relations The complaint is about the landlord’s handling of repairs to the ventilation system in the resident’s bathroom. The Ombudsman has … 14 Feb 2024 Partial Maladministration London Borough of Hounslow (202216549) Case 202216549 · Managing Relations The complaint is about the landlord’s handling of building noise reported by the resident. The Ombudsman has also investigated the … 13 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220785) Case 202220785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 12 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202215833) Case 202215833 · Managing Relations The complaint is about the landlord’s: Response to reports of a broken window and the handling of subsequent repairs. Complaint … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 8 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218385) Case 202218385 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of repair to the shower seat in her adapted … 7 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202209957) Case 202209957 · Financial The complaint is about the landlord’s response to the resident’s concerns about: Paying the same service charge for a concierge … 1 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202201317) Case 202201317 · Managing Relations The complaint is about the landlord’s response to: Multiple repairs to the resident’s: Kitchen. Bathroom. Master bedroom. Guttering. Boiler. The … 31 Jan 2024 Partial Maladministration London Borough of Ealing (202209234) Case 202209234 · Financial The complaint is about: The landlord’s handling of the resident’s reports of leaks from a neighbouring property. The landlord’s handling … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling …