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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "borough" × Outcome: Partial_Maladministration ×

Showing 609 of 16,595 decisions matching "borough"

Decisions

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21 Jun 2023 Partial Maladministration London Borough of Croydon (202201712) Case 202201712 · ASB/Abuse/Nuisance This complaint is about: The resident’s transfer request and the Council’s assessment of the resident’s housing need and banding. The … 16 Jun 2023 Partial Maladministration Wigan Metropolitan Borough Council (202217029) Case 202217029 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damage caused by its contractors. The associated complaint. 13 Jun 2023 Partial Maladministration Solihull Metropolitan Borough Council (202010123) Case 202010123 · Health and Safety (inc. building safety) The complaint is about: The landlord’s decision to replace the warm air unit (WAU) in the resident’s property; The landlord’s … 9 Jun 2023 Partial Maladministration London Borough of Hackney (202206746) Case 202206746 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for reimbursement of her expenses when experiencing a backflow … 8 Jun 2023 Partial Maladministration Swindon Borough Council (202113605) Case 202113605 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports of antisocial behaviour (ASB). The landlord’s handling of the resident’s complaint. 7 Jun 2023 Partial Maladministration Rochdale Boroughwide Housing Limited (202221843) Case 202221843 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also considered the landlord’s … 31 May 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202121904) Case 202121904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Rehousing request; Reports of repairs required at the property; Request … 25 May 2023 Partial Maladministration Chesterfield Borough Council (202120286) Case 202120286 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated … 25 May 2023 Partial Maladministration London Borough of Ealing (202114284) Case 202114284 · Estate Management The complaint is about the landlord’s response to the resident’s reports of obstructions to his storage unit. The Ombudsman has … 25 May 2023 Partial Maladministration Royal Borough Of Greenwich (202126976) Case 202126976 · Managing Relations The complaint is about the conduct of landlord staff during the resident’s application for rehousing and the associated complaint. 18 May 2023 Partial Maladministration Haringey London Borough Council (202121329) Case 202121329 · Financial The complaint is about the landlord’s response to the resident’s: Reports of a leak into the property. Request for reimbursement … 18 May 2023 Partial Maladministration Haringey London Borough Council (202206204) Case 202206204 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about repairs to: the roof; her bathroom; a garden … 11 May 2023 Partial Maladministration Haringey London Borough Council (202113789) Case 202113789 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to address the resident’s reports of: Interference with the water supply into the … 9 May 2023 Partial Maladministration London Borough of Hackney (202215518) Case 202215518 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s bath mixer tap. The associated complaint. 5 May 2023 Partial Maladministration London Borough of Newham (202212688) Case 202212688 · Estate Management The resident’s complaint is about: The landlord’s response to the resident’s queries about whether the rear garden is a communal … 3 May 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202126427) Case 202126427 · Managing Relations The complaint is about: the landlord’s compliance with a court judgement from 2015. the landlord’s handling of a boiler repair … 28 Apr 2023 Partial Maladministration Haringey London Borough Council (202203346) Case 202203346 · Estate Management The complaint is about the landlord’s handling of the resident’s enquiries about: invoicing; grounds maintenance and outstanding repairs. The report … 17 Apr 2023 Partial Maladministration London Borough of Hillingdon (202010313) Case 202010313 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 11 Apr 2023 Partial Maladministration London Borough of Redbridge (202120423) Case 202120423 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse … 28 Mar 2023 Partial Maladministration Haringey London Borough Council (202100791) Case 202100791 · Financial The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the … 27 Mar 2023 Partial Maladministration London Borough of Newham (202210318) Case 202210318 · Managing Relations The complaint is about the landlord's: Handling of adaptation works carried out to the resident’s bathroom. Response to the resident’s … 17 Mar 2023 Partial Maladministration Reading Borough Council (202120998) Case 202120998 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member … 15 Mar 2023 Partial Maladministration London Borough of Hounslow (202120565) Case 202120565 · Managing Relations The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint … 8 Mar 2023 Partial Maladministration London Borough of Ealing (202119133) Case 202119133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from his and a neighbour’s light … 27 Feb 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202116667) Case 202116667 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damage to his mirror. The landlord’s response to … 20 Feb 2023 Partial Maladministration Brentwood Borough Council (202203731) Case 202203731 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from … 9 Feb 2023 Partial Maladministration Melton Borough Council (202125091) Case 202125091 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s … 30 Jan 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202110067) Case 202110067 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the standard of caretaking. The landlord’s response to … 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 24 Jan 2023 Partial Maladministration London Borough of Hounslow (202206213) Case 202206213 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the … 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 6 Jan 2023 Partial Maladministration Dudley Metropolitan Borough Council (202125324) Case 202125324 · Financial The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint. 19 Dec 2022 Partial Maladministration Sandwell Metropolitan Borough Council (201913046) Case 201913046 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence … 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 8 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202207288) Case 202207288 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks … 6 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202208649) Case 202208649 · Managing Relations The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in … 29 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115157) Case 202115157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request for a management … 10 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115830) Case 202115830 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of … 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 14 Sep 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202121850) Case 202121850 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: 12 Sep 2022 Partial Maladministration Royal Borough Of Greenwich (202200574) Case 202200574 · Estate Management The complaint is about: 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 9 Aug 2022 Partial Maladministration London Borough of Brent (202112043) Case 202112043 · ASB/Abuse/Nuisance The complaint is about: The action taken by the landlord in response to reports of Anti-Social Behaviour (ASB), including the … 4 Aug 2022 Partial Maladministration Slough Borough Council (202111823) Case 202111823 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the state of repair and security of communal … 29 Jun 2022 Partial Maladministration Slough Borough Council (202103054) Case 202103054 · Managing Relations The complaint is about the landlord’s response to: A rat infestation at the resident’s property and her request for compensation. … 24 Jun 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202118683) Case 202118683 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s shower. Complaint handling. 23 Jun 2022 Partial Maladministration Luton Borough Council (202122872) Case 202122872 · Managing Relations The complaint is about: The landlord’s response to a leak into the communal toilet that was believed to have come …