Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202427905 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident lives in a 2-bedroom end-of-terrace house. She […]
Decision Case ID 202423175 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom flat on the top floor of […]
Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident is an assured tenant of the landlord. Her property […]
Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy which started in May 2010 and […]
Decision Case ID 202345648 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 31 October 2025 Background The resident lived in 1-bed flat in a block. She […]
Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a second floor flat. He reported anti-social behaviour […]
Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has an assured tenancy with the landlord and the property […]
Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident has been an assured tenant of the landlord since March […]
Decision Case ID 202430607 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident was unhappy with the […]
Decision Case ID 202405207 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident holds a joint assured tenancy with the landlord in […]
Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom house with her daughter, son in […]
Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The property is a 1-bedroom flat on the fifth floor. The resident has […]
Decision Case ID 202217735 Decision type Investigation Landlord Spitalfields Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a first floor flat in a […]
Decision Case ID 202429798 Decision type Investigation Landlord St Albans City and District Council Landlord type Local Authority Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a one-bedroom, ground floor […]
Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a flat on an estate. He has complained about […]
Decision Case ID 202427347 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October 2025 Background The resident lives in a 2-bedroom terraced house. She is […]
Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom flat on the 4th floor. […]
Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 October 2025 Background The property is a 3-bedroom house built in 2019. The resident has […]
Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 30 October 2025 Background The resident has lived in […]
Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds a tenancy with the […]
Decision Case ID 202316391 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 30 October 2025 Background The resident is a shared-ownership leaseholder of the landlord and […]
Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house. The landlord was […]
Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 October 2025 Background The resident holds an assured tenancy with the landlord and […]
Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lived in a 2-bedroom house at the time of […]
Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house under an assured […]
Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lived in a one-bedroom flat […]
Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a 2-bed ground floor […]
Decision Case ID 202428266 Decision type Investigation Landlord Ekaya Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident is an assured tenant of a ground floor […]
Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a first-floor studio flat. He told the […]
Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a […]
Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 30 October 2025 Background The resident has a flexible tenancy […]
Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 30 October 2025 Background The resident is a single parent with 4 children, aged […]
Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives alone in sheltered accommodation. The landlord […]
Decision Case ID 202338725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Date 30 October 2025 Background The resident lives in a first-floor flat. She and other neighbours […]
Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a block of flats and has […]
Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident, who has since terminated his tenancy, […]
Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a ground floor 2-bedroom flat. She […]
Decision Case ID 202339268 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 October 2025 Background The resident is a leaseholder of the landlord, under a shared ownership […]
Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident lives in a ground floor […]
Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 1 bed property with her 2 […]
dDecision Case ID 202423876 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a bungalow. She is disabled and has mobility […]
Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 3-bedroom mid-terraced house. What the complaint […]
Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident is an assured tenant of a 3-bedroom ground […]
Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background At the time of the complaint the resident was a tenant of […]
Decision Case ID 202413845 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 October 2025 Background The resident moved into a newly built property in April […]
Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroombungalow. She […]
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor […]
Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 October 2025 Background The resident has respiratory conditions, she has a form of cancer, […]
Decision Case ID 202426287 Decision type Investigation Landlord Kirklees Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lived in the property which was […]
Decision Case ID 202342337 Decision type Investigation Landlord Lancaster City Council Landlord type Local Authority Occupancy Assured tenancy Date 29 October 2025 Background The resident has held the assured tenancy in trust for her […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |