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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Search: "london" × Outcome: Partial_Maladministration ×

Showing 744 of 16,595 decisions matching "london"

Decisions

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30 Aug 2024 Partial Maladministration London Borough of Brent (202325045) Case 202325045 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the … 30 Aug 2024 Partial Maladministration London Borough of Newham (202215506) Case 202215506 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Response to reports of anti-social behaviour (ASB) from his neighbours; Handling of the … 30 Aug 2024 Partial Maladministration London Borough of Newham (202222349) Case 202222349 · Managing Relations The complaint is about the landlord’s handing of: The resident’s requests for documents. The associated complaint. 29 Aug 2024 Partial Maladministration London Borough of Croydon (202325855) Case 202325855 · Managing Relations The complaint is about the landlord’s: breach of a disrepair settlement agreement. handling of temporary accommodation for the resident. The … 29 Aug 2024 Partial Maladministration London Borough of Waltham Forest (202321929) Case 202321929 · Managing Relations The complaint is about: The landlord’s management of the resident’s ASB reports. The landlord’s handling of a report that one … 28 Aug 2024 Partial Maladministration London Borough of Hammersmith and Fulham (202303975) Case 202303975 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of a leak and associated damp and mould report. The landlord’s handling of … 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 22 Aug 2024 Partial Maladministration London Borough of Hounslow (202233314) Case 202233314 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise from a communal gate. Reports of disturbance … 21 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316059) Case 202316059 · ASB/Abuse/Nuisance REPORT COMPLAINT 202316059 London & Quadrant Housing Trust (L&Q) 21 August 2024 Our approach The Housing Ombudsman’s approach to investigating … 20 Aug 2024 Partial Maladministration London Borough of Hackney (202320158) Case 202320158 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and guttering, and subsequent damp and mould in … 13 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336460) Case 202336460 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. … 8 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331279) Case 202331279 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the … 6 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202405141) Case 202405141 · Old Property Condition migrated-2025 This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage … 31 Jul 2024 Partial Maladministration London Borough of Hackney (202229487) Case 202229487 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (ASB), specifically noise nuisance, threats and … 31 Jul 2024 Partial Maladministration London Borough of Hounslow (202312656) Case 202312656 · Managing Relations The complaint is about: The delay in processing the resident’s housing application. The landlord’s response to the resident’s reports of … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225451) Case 202225451 · Managing Relations This investigation is about: The landlord’s response to the resident’s complaint about one of its officers. The landlord’s complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202309023) Case 202309023 · Managing Relations The complaint is about the landlord’s handling of: Reports of heating and hot water loss. Reports of gas leaks. A … 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316143) Case 202316143 · Managing Relations The complaint is about the landlord’s: Handling of a back door replacement. Handling of the resident’s rehousing request. Complaint handling. 31 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202333852) Case 202333852 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the boiler. Repairs to the windows. Damp and mould. A … 30 Jul 2024 Partial Maladministration London Borough of Hackney (202301532) Case 202301532 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to … 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225580) Case 202225580 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint. 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339619) Case 202339619 · Old Property Condition migrated-2025 The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of … 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 25 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316685) Case 202316685 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated … 24 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202301941) Case 202301941 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about wheelchair accessibility and request for adaptations. Reports of … 17 Jul 2024 Partial Maladministration London Borough of Hackney (202301222) Case 202301222 · Financial The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. … 11 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221241) Case 202221241 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated. 3 Jul 2024 Partial Maladministration London Borough of Hackney (202315642) Case 202315642 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and … 28 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225494) Case 202225494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a … 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 26 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (202319847) Case 202319847 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for windows to be … 26 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233154) Case 202233154 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The request for remedial repairs to the kitchen extractor fan. The replacement … 19 Jun 2024 Partial Maladministration London Borough of Hounslow (202302419) Case 202302419 · Managing Relations The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to … 13 Jun 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202226658) Case 202226658 · Estate Management The complaint is about the landlord’s handling of: Repairs to a communal stack pipe leak which leaked into the resident’s … 12 Jun 2024 Partial Maladministration London Borough of Hackney (202307280) Case 202307280 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s … 31 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307382) Case 202307382 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 30 May 2024 Partial Maladministration London Borough of Hounslow (202228688) Case 202228688 · Managing Relations This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould. Concerns around defective windows. … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (202228344) Case 202228344 · Financial The complaint is about the landlord’s handling of: Lift repairs. Antisocial behaviour (ASB). A request for the reimbursement of removal … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305870) Case 202305870 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from a communal bin store. Request … 30 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319060) Case 202319060 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s reports of cracks in the ceiling. Response to the resident’s … 24 May 2024 Partial Maladministration London Borough of Barnet (202211443) Case 202211443 · ASB/Abuse/Nuisance The resident’s complaint is about how the landlord has handled the following: Request to be rehoused. Reports of discrimination by … 24 May 2024 Partial Maladministration London Borough of Hounslow (202220155) Case 202220155 · Health and Safety (inc. building safety) The resident’s complaint is about: The handling of the resident’s request to be transferred to suitable alternative accommodation. The landlord’s … 24 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231684) Case 202231684 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports regarding: Flooding in the property and the subsequent damage. … 23 May 2024 Partial Maladministration Haringey London Borough Council (202227540) Case 202227540 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise … 15 May 2024 Partial Maladministration London Borough of Croydon (202203123) Case 202203123 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and the associated repairs. The … 10 May 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202317961) Case 202317961 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s window following a leak. The associated complaint.