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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "secure" × Outcome: Partial_Maladministration ×

Showing 218 of 16,595 decisions matching "secure"

Decisions

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30 Apr 2026 Partial Maladministration Warwick District Council (202312721) Case 202312721 · Financial Decision Case ID 202312721 Decision type Investigation Landlord Warwick District Council Landlord type Local Authority / ALMO or TMO Occupancy … 21 Apr 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202316026) Case 202316026 · Local Authority / ALMO or TMO Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 10 Mar 2026 Partial Maladministration Barnsley Metropolitan Borough Council (202523800) Case 202523800 · Local Authority / ALMO or TMO Decision Case ID 202523800 Decision type Investigation Landlord Barnsley Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Partial Maladministration Delta Housing Limited (202443980) Case 202443980 · ASB/Abuse/Nuisance Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Islington (202334444) Case 202334444 · Local Authority / ALMO or TMO Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Lewisham (202527711) Case 202527711 · Financial Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Partial Maladministration Southern Housing (202507149) Case 202507149 · Managing Relations Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration West Northamptonshire Council (202228112) Case 202228112 · Local Authority / ALMO or TMO Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 … 27 Feb 2026 Partial Maladministration Woking Borough Council (202347827) Case 202347827 · ASB/Abuse/Nuisance Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 Partial Maladministration London Borough of Lewisham (202501043) Case 202501043 · Local Authority / ALMO or TMO Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Partial Maladministration Stoke on Trent City Council (202447867) Case 202447867 · Local Authority / ALMO or TMO Decision Case ID 202447867 Decision type Investigation Landlord Stoke on Trent City Council Landlord type Local Authority / ALMO or … 25 Feb 2026 Partial Maladministration Peabody Trust (202424872) Case 202424872 · ASB/Abuse/Nuisance Decision Case ID 202424872 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 25 February … 24 Feb 2026 Partial Maladministration Arun District Council (202501093) Case 202501093 · Local Authority / ALMO or TMO Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Feb 2026 Partial Maladministration East End Homes Limited (202447180) Case 202447180 · Managing Relations Decision Case ID 202447180 Decision type Investigation Landlord East End Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 24 Feb 2026 Partial Maladministration Southwark Council (202408002) Case 202408002 · Local Authority / ALMO or TMO Decision Case ID 202408002 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 23 Feb 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202516108) Case 202516108 · Local Authority / ALMO or TMO Decision Case ID 202516108 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 20 Feb 2026 Partial Maladministration Great Places Housing Group Limited (202337967) Case 202337967 · Managing Relations Decision Case ID 202337967 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Feb 2026 Partial Maladministration City of York Council (202412543) Case 202412543 · Local Authority / ALMO or TMO Decision Case ID 202412543 Decision type Investigation Landlord City of York Council Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Partial Maladministration London Borough of Lambeth (202331345) Case 202331345 · Local Authority / ALMO or TMO Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 17 Feb 2026 Partial Maladministration Basildon Borough Council (202444059) Case 202444059 · Local Authority / ALMO or TMO Decision Case ID 202444059 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Partial Maladministration Southwark Council (202403106) Case 202403106 · Local Authority / ALMO or TMO Decision Case ID 202403106 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 16 Feb 2026 Partial Maladministration Cornwall Housing Limited (202515950) Case 202515950 · Managing Relations Decision Case ID 202515950 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 16 Feb 2026 Partial Maladministration London Borough of Lambeth (202520647) Case 202520647 · Managing Relations Decision Case ID 202520647 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 16 Feb 2026 Partial Maladministration The Guinness Partnership Limited (202400039) Case 202400039 · Managing Relations Decision Case ID 202400039 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 13 Feb 2026 Partial Maladministration London Borough of Ealing (202516407) Case 202516407 · Local Authority / ALMO or TMO Decision Case ID 202516407 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Partial Maladministration London Borough of Lambeth (202401051) Case 202401051 · Local Authority / ALMO or TMO Decision Case ID 202401051 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 13 Feb 2026 Partial Maladministration Royal Borough Of Greenwich (202404580) Case 202404580 · Local Authority / ALMO or TMO Decision Case ID 202404580 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 13 Feb 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202418537) Case 202418537 · Local Authority / ALMO or TMO Decision Case ID 202418537 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 11 Feb 2026 Partial Maladministration London Borough of Lambeth (202347067) Case 202347067 · Managing Relations Decision Case ID 202347067 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 11 Feb 2026 Partial Maladministration Octavia Housing (202518189) Case 202518189 · ASB/Abuse/Nuisance Decision Case ID 202518189 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Secure Tenancy Date 11 February … 10 Feb 2026 Partial Maladministration Harlow District Council (202522709) Case 202522709 · Local Authority / ALMO or TMO Decision Case ID 202522709 Decision type Investigation Landlord Harlow District Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Basildon Borough Council (202344102) Case 202344102 · Local Authority / ALMO or TMO Decision Case ID 202344102 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Feb 2026 Partial Maladministration Birmingham City Council (202524388) Case 202524388 · Local Authority / ALMO or TMO Decision Case ID 202524388 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Feb 2026 Partial Maladministration London Borough of Lambeth (202329834) Case 202329834 · Local Authority / ALMO or TMO Decision Case ID 202329834 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 6 Feb 2026 Partial Maladministration Rochdale Boroughwide Housing Limited (202402942) Case 202402942 · Managing Relations Decision Case ID 202402942 Decision type Investigation Landlord Rochdale Boroughwide Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Jan 2026 Partial Maladministration Basildon Borough Council (202451868) Case 202451868 · Local Authority / ALMO or TMO Decision Case ID 202451868 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Jan 2026 Partial Maladministration City of Doncaster Council (202442198) Case 202442198 · Local Authority / ALMO or TMO Decision Case ID 202442198 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration London Borough of Wandsworth (202417719) Case 202417719 · Local Authority / ALMO or TMO Decision Case ID 202417719 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 30 Jan 2026 Partial Maladministration Sanctuary Housing Association (202339908) Case 202339908 · ASB/Abuse/Nuisance Decision Case ID 202339908 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Jan 2026 Partial Maladministration South Derbyshire District Council (202440948) Case 202440948 · Local Authority / ALMO or TMO Decision Case ID 202440948 Decision type Investigation Landlord South Derbyshire District Council Landlord type Local authority Occupancy Secure tenancy Date … 30 Jan 2026 Partial Maladministration Vico Homes Limited (202405908) Case 202405908 · Financial Decision Case ID 202405908 Decision type Investigation Landlord Vico Homes Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 29 Jan 2026 Partial Maladministration Arun District Council (202524839) Case 202524839 · Local Authority / ALMO or TMO Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Darlington Borough Council (202452047) Case 202452047 · Local Authority / ALMO or TMO Decision Case ID 202452047 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Jan 2026 Partial Maladministration Haringey London Borough Council (202342713) Case 202342713 · Local Authority / ALMO or TMO Decision Case ID 202342713 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Hounslow (202344511) Case 202344511 · Local Authority / ALMO or TMO Decision Case ID 202344511 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London Borough of Lambeth (202441932) Case 202441932 · Local Authority / ALMO or TMO Decision Case ID 202441932 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 29 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202519024) Case 202519024 · Managing Relations Decision Case ID 202519024 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 29 Jan 2026 Partial Maladministration Manchester City Council (202401237) Case 202401237 · Local Authority / ALMO or TMO Decision Case ID 202401237 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Jan 2026 Partial Maladministration Birmingham City Council (202448332) Case 202448332 · Local Authority / ALMO or TMO Decision Case ID 202448332 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority / ALMO or TMO Occupancy …