Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202504177 Decision type Investigation Landlord Havebury Homes Landlord type Housing Association Occupancy Leaseholder Date 23 June 2026 Background The leaseholder purchased the property in 2019 and lives in a ground-floor flat with […]
Decision Case ID 202334694 Decision type Investigation Landlord Great Places Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 9 June 2026 Background The resident lives in a flat owned by the […]
Decision Case ID 202534568 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 June 2026 Background The resident lives in aflat which is serviced by a […]
Decision Case ID 202312953 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured tenancy Date 1 June 2026 Background The resident lives in a flat with his partner and 5 children. […]
Decision Case ID 202436669 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 29 May 2026 Background The resident lives in a first-floor flat […]
Decision Case ID 202405885 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background The resident lives in a top-floor flat with her daughter. She has […]
Decision Case ID 202532282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 May 2026 Background The resident lives in a 1 bedroom flat in a 4 storey […]
Decision Case ID 202446966 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Leaseholder Date 28 May 2026 Background The resident is a leaseholder and lives in a flat with […]
Decision Case ID 202409747 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 May 2026 Background The resident lives in a flat which has an outside area shared […]
Decision Case ID 202501385 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 22 May 2026 Background The resident lives in the property […]
Decision Case ID 202509724 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 19 May 2026 Background The resident lives in a flat within a residential […]
Decision Case ID 202403429 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Leaseholder Date 18 May 2026 Background The resident lives in a first floor flat. […]
Decision Case ID 202527953 Decision type Investigation Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident lives on the third floor […]
Decision Case ID 202505393 Decision type Investigation Landlord Raven Housing Trust Limited Landlord type Housing Association Occupancy Secure Tenancy Date 18 May 2026 Background The resident lives at the property with her adult daughter, […]
Decision Case ID 202339649 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Secure Tenancy Date 15 May 2026 Background The resident lives in a 3-bedroom flat. At the […]
Decision Case ID 202231449 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a flat. In 2023, the resident raised […]
Decision Case ID 202226477 Decision type Investigation Landlord London Borough of Islington Landlord type Local authority Occupancy Secure tenancy Date 14 May 2026 Background The resident lives with her family in a second floor […]
Decision Case ID 202339139 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background The resident lives in a ground‑floor flat owned by […]
Decision Case ID 202348257 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 11 May 2026 Background The resident lives with her 3 children. The landlord agreed to her […]
Decision Case ID 202443688 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 8 May 2026 Background The resident lives in a block of flats. She reported a recurrence of […]
Decision Case ID 202504481 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Secure Tenancy Date 7 May 2026 Background The resident lives in her property with her daughter, who has […]
Decision Case ID 202426890 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in the property with his wife […]
Decision Case ID 202446531 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 April 2026 Background The resident lives in a flat with a balcony. She […]
Decision Case ID 202502119 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a 3-bedroom house. She has an upstairs […]
Decision Case ID 202341614 Decision type Investigation Landlord Bury Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a flat. In February 2023, she […]
Decision Case ID 202518190 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 29 April 2026 Background The resident lives in a ground […]
Decision Case ID 202345280 Decision type Investigation Landlord East Midlands Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives in a 2-bed house with […]
Decision Case ID 202524531 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 April 2026 Background The resident lives […]
Decision Case ID 202422511 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a flat. She has multiple health conditions. She complained […]
Decision Case ID 202330242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a ground floor flat. She has reduced […]
Decision Case ID 202427884 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Leaseholder Date 28 April 2026 Background The resident lives in a flat in a block. She reported […]
Decision Case ID 202405844 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a ground-floor flat. She was unhappy […]
Decision Case ID 202428746 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 April 2026 Background The resident lives in a block of flats. She […]
Decision Case ID 202327932 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a second-floor flat. He complained […]
Decision Case ID 202347495 Decision type Investigation Landlord Plymouth Community Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 April 2026 Background The resident lives with her young son. She was unhappy […]
Decision Case ID 202336186 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 April 2026 Background The resident lives in a top floor flat. In 2022, he reported […]
Decision Case ID 202400983 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Secure tenancy Date 23 April 2026 Background The resident lives in a ground floor flat. He complained […]
Decision Case ID 202348033 Decision type Investigation Landlord London Borough of Ealing Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 April 2026 Background The resident lives in the […]
Decision Case ID 202437552 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 April 2026 Background The resident lives in a flat. She told […]
Decision Case ID 202344449 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in a flat within a converted property. In […]
Decision Case ID 202533771 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in the property with her elderly mother. There […]
Decision Case ID 202330323 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident lives in a ground floor flat. She reported that the […]
Decision Case ID 202451324 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Leaseholder Date 20 April 2026 Background The resident lives in a flat in a block that […]
Decision Case ID 202533118 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 20 April 2026 Background The resident lives in a fourth-floor flat. In March 2025, he […]
Decision Case ID 202411707 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident lives in a house. She has physical and […]
Decision Case ID 202348496 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 April 2026 Background The resident lives in a ground floor flat in a […]
Decision Case ID 202522516 Decision type Investigation Landlord Castle Point Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident lives in a flat […]
Decision Case ID 202523607 Decision type Investigation Landlord Midland Heart Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident lives in a 1-bedroom flat with his partner and […]
Decision Case ID 202329055 Decision type Investigation Landlord Orbit Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 13 April 2026 Background The resident lives in a flat within a block. He reported […]
Decision Case ID 202409298 Decision type Investigation Landlord Slough Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 April 2026 Background The resident lives with his children. He […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |