Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202535807 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background The resident was allocated a flat in the landlord’s building via […]
Decision Case ID 202404262 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 May 2026 Background On 10 November 2023, the resident reported a defective window […]
Decision Case ID 202538269 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 June 2026 Background The resident reported a suspected leak in her wet room, which […]
Decision Case ID 202536326 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 May 2026 Background The resident complained about the landlord’s handling of reoccurring damp […]
Decision Case ID 202534843 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 May 2026 Background The resident complained to the landlord in August 2025. He […]
Decision Case ID 202344178 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 May 2026 Background From around December 2022 the resident reported repairs in her […]
Decision Case ID 202348146 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 19 May 2026 Background The resident raised concerns to the landlord (the freeholder) about how it […]
Decision Case ID 202309099 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 May 2026 Background The resident reported her keys were stolen in December 2022. […]
Decision Case ID 202317028 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 12 May 2026 Background The resident raised a complaint to the landlord about several communal […]
Decision Case ID 202533037 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 11 May 2026 Background The landlord gave the resident permission to install CCTV. It […]
Decision Case ID 202348372 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 April 2026 Background The resident’s flat is within a block and he sublet it […]
Decision Case ID 202417696 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 30 April 2026 Background The resident has a tenancy with the landlord. At […]
Decision Case ID 202344570 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background In July 2023, the resident told the landlord that someone […]
Decision Case ID 202405844 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 April 2026 Background The resident lives in a ground-floor flat. She was unhappy […]
Decision Case ID 202400983 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing association Occupancy Secure tenancy Date 23 April 2026 Background The resident lives in a ground floor flat. He complained […]
Decision Case ID 202348329 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident reported concerns about the communal lift in her […]
Decision Case ID 202444545 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 April 2026 Background The resident experienced damp and mould in multiple rooms, as […]
Decision Case ID 202444624 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 April 2026 Background The resident reported several repairs throughout her home to the […]
Decision Case ID 202404059 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background Prior to moving to the property the resident lived in […]
Decision Case ID 202408346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in her home with her partner and […]
Decision Case ID 202413115 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 31 March 2026 Background The resident pays a variable service charge. She raised queries and […]
Decision Case ID 202526155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 March 2026 Background The resident lives in a basement flat. She reported repeated […]
Decision Case ID 202526950 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 March 2026 Background The property is a house with 2 bathrooms, one in […]
Decision Case ID 202312961 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident lives in a ground floor flat. She […]
Decision Case ID 202319759 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 24 March 2026 Background The resident’s lease agreement commenced in December 2021. Between […]
Decision Case ID 202412913 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 March 2026 Background The resident has vulnerabilities that are known to the […]
Decision Case ID 202406312 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives in a first floor flat. He reported […]
Decision Case ID 202501544 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident, who has vulnerabilities, lives in a ground floor […]
Decision Case ID 202501917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 March 2026 Background The resident moved into the property in 2016. In February […]
Decision Case ID 202513680 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 March 2026 Background The resident complained about delays in resolving a leak that […]
Decision Case ID 202530136 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 March 2026 Background The resident lives in a 3-bedroom house with her children. […]
Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 09 March 2026 Background The resident has been reporting ASB (Antisocial behaviour) to […]
Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February 2026 Background The resident lives in a 2-bedroom open-plan property with […]
Decision Case ID 202343079 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February 2026 Background On 21 November 2023, the resident signed the tenancy for […]
Decision Case ID 202526532 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident’s representative complained to the landlord about discrimination, cannabis […]
Decision Case ID 202340792 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 February 2026 Background The resident was unhappy with the delays to repairs […]
Decision Case ID 202444105 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 February 2026 Background The resident lives with his family in a flat. […]
Decision Case ID 202441915 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 February 2026 Background The resident lives in a 2-bed flat with their partner […]
Decision Case ID 202312346 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 February 2026 Background The resident first reported cracks on an external wall in October […]
Decision Case ID 202316556 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date 10 February 2026 Background The resident has experienced recurring antisocial behaviour (ASB) for several […]
Decision Case ID 202403373 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 February 2026 Background The property is a flat in a block. In January […]
Decision Case ID 202404850 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 February 2026 Background The resident held a joint tenancy but left the property because […]
Decision Case ID 202413477 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 30 January 2026 Background The resident lives in a flat. The landlord replaced a ventilation […]
Decision Case ID 202440753 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 January 2026 Background The resident lives with her partner and 3 children. The […]
Decision Case ID 202408179 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 January 2026 Background The resident lives with her 2 adult sons. Her elder son […]
Decision Case ID 202413469 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 January 2026 Background The resident lives in a 1-bedroom flat. What the complaint […]
Decision Case ID 202416573 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 January 2026 Background The resident lives in a flat with her 2 young […]
Decision Case ID 202442644 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 January 2026 Background The property is a ground floor flat. The resident began […]
Decision Case ID 202417630 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 15 January 2026 Background The resident’s tenancy began in August 2023. She complained […]
Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December 2025 Background The landlord delayed completing adaptations to the resident’s bathroom and […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |