Octavia Housing (202128280)
The complaint is about: the landlord’s handling of the resident’s request for a housing transfer. The landlord’s communication with the resident.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Peabody Trust (202206937)
This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The resident’s view that the landlord had harassed, victimised and intimidated …
Hyde Housing Association Limited (202124830)
The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.
Golding Homes Limited (202205830)
This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours CCTV. Parking issues. The associated complaint.
Westminster City Council (202207113)
The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.
Optivo (now Southern Housing) (202201518)
The complaint is about the landlord’s response to: The resident’s concerns that the property was unsafe/unsuitable to reside at; Outstanding repairs; A mice infestation; The resident’s concerns about his rent arrears.
Metropolitan Thames Valley Housing (MTV) (202118823)
The complaint is about the landlord’s handling of the resident’s concerns about the management fee.
Newlon Housing Trust (202119350)
The complaint is about the resident’s report that the landlord failed to comply with the court injunction issued in May 2022.
Harlow District Council (202210843)
The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Birmingham City Council (202122370)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.
Stoke-on-Trent City Council (202208976)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and play park.
City of London Corporation (202119697)
The complaint is about the landlord’s: Handling of the resident’s request to purchase the remaining share of the property. Response to the resident’s concerns regarding a valuation of the property.
Westminster City Council (202118004)
The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB).
Southern Housing Group Limited (202117950)
This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.
Clarion Housing Association Limited (202124449)
The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.
Hammersmith and Fulham Council (202200510)
The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.
Haringey London Borough Council (202222055)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.
Southwark Council (202014501)
The complaint is about the landlord's handling of the resident's reports of noisy pipework.
Havering Council (202214124)
The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.
Hackney Council (202210348)
The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.
Newlon Housing Trust (202126082)
The complaint is about the landlord’s: Handling of repairs to the resident’s property (damaged ceilings causing exposure to asbestos, rotten window frames, damp and mould, sink and shower blockages, broken water booster pump and exposed wiring). Handling of boiler repairs to the resident’s property.
Arcon Housing Association Limited (202214232)
The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.
Southwark Council (202200137)
The complaint is about the response to the resident’s request to install a toilet upstairs in her property.
Harlow District Council (202101719)
The complaint is about the landlord’s handling of damp and mould and the level of compensation offered.
Cornerstone Housing Limited (202126945)
The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to …
Citizen Housing (202204117)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) between 2018 and 2021. The landlord’s handling of the resident’s reports of ASB at the beginning of 2022, and the resident’s request for the neighbour to be evicted.
Sandwell Metropolitan Borough Council (202003694)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.
Notting Hill Genesis (NHG) (202115868)
The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s handling of repairs at the property including the loss of access to rooms and the kitchen due to delays in completing the work. The level of compensation offered. The washing …
Broadacres Housing Association Limited (202113583)
The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.
Notting Hill Genesis (NHG) (202206376)
This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when the lift is out of order.
Wigan Metropolitan Borough Council (202014943)
The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.
Clarion Housing Association Limited (202121055)
The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.
Lambeth Council (202212225)
The complaint is about the landlord’s handling of repairs to the resident’s fence.
Stockport Homes Limited (202209594)
This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.
Wandle Housing Association Limited (202100169)
The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.
Retirement Villages Ltd (202121821)
The complaint is about: The landlord’s response to concerns about lift repairs. The resident’s request for compensation. The landlord’s complaint handling.
Yorkshire Housing Limited (202200237)
The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.
Sedgemoor District Council (202202263)
The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s utility costs while in temporary accommodation.
Network Homes Limited (202203034)
The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.
One Housing Group Limited (202210259)
The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which …
Citizen Housing (202202753)
The complaint is about the landlord’s handling of the resident’s request to be rehoused.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)