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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "trust" × Year: 2025 × Outcome: Outside_Jurisdiction ×

Showing 10 of 18,103 decisions matching "trust"

Decisions

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London & Quadrant Housing Trust (202330970)

26 Sep 2025 Case 202330970 Outside Jurisdiction Responsive repairs/activity

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202401298)

17 Sep 2025 Case 202401298 Outside Jurisdiction Occupancy Rights

The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202309854)

9 Sep 2025 Case 202309854 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202452171)

9 Sep 2025 Case 202452171 Outside Jurisdiction Estate Management

The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202211702)

12 Aug 2025 Case 202211702 Outside Jurisdiction Estate Management

The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as a result of these not being done, there has been an alleged issue with illegal parking and cars being abandoned.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202428808)

8 Aug 2025 Case 202428808 Outside Jurisdiction Responsive repairs/activity

The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202434985)

30 Jun 2025 Case 202434985 Outside Jurisdiction Financial

The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss of the resident's personal belongings.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (L&Q) (202303582)

12 May 2025 Case 202303582 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of the resident’s service charge.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202317719)

17 Mar 2025 Case 202317719 Outside Jurisdiction Financial

The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202225229)

15 Jan 2025 Case 202225229 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of reports of a roof leak.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)