Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of the balcony.
The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.
The complaint is about:
This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.
The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.
The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |