Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "trust" × Year: 2022 × Outcome: Outside_Jurisdiction ×

Showing 6 of 18,103 decisions matching "trust"

Decisions

Most recent first

Newlon Housing Trust (202205679)

31 Oct 2022 Case 202205679 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the accuracy of the landlord’s advertisement for the property that the resident bid on and subsequently moved into.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202117911)

31 Oct 2022 Case 202117911 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202119308)

25 Oct 2022 Case 202119308 Outside Jurisdiction Estate Management

This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202108708)

22 Apr 2022 Case 202108708 Outside Jurisdiction Estate Management

The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (201908122)

24 Feb 2022 Case 201908122 Outside Jurisdiction Estate Management

The complaint is about information provided to the resident regarding parking restrictions in the local area.

Read the original Housing Ombudsman decision via the title.

London & Quadrant Housing Trust (202007650)

25 Jan 2022 Case 202007650 Outside Jurisdiction Financial

The complaint is about the level and reasonableness of the resident’s service charges, and her liability to pay for some of the charges included in her account.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)