Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "tenancy" × Year: 2021 × Outcome: Outside_Jurisdiction ×

Showing 8 of 18,103 decisions matching "tenancy"

Decisions

Most recent first

Platform Housing Group Limited (202105359)

17 Sep 2021 Case 202105359 Outside Jurisdiction Occupancy Rights

The complaint is about the landlord’s handling of the residents’ end of tenancy notification.

Read the original Housing Ombudsman decision via the title.

Newlon Housing Trust (202108218)

24 Aug 2021 Case 202108218 Outside Jurisdiction Occupancy Rights

The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.

Read the original Housing Ombudsman decision via the title.

Westminster Community Homes Limited (202101251)

19 Aug 2021 Case 202101251 Outside Jurisdiction Financial

The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.

Read the original Housing Ombudsman decision via the title.

Trafford Housing Trust Limited (202016694)

5 Aug 2021 Case 202016694 Outside Jurisdiction Financial

The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’

Read the original Housing Ombudsman decision via the title.

Stonewater Limited (202003545)

29 Apr 2021 Case 202003545 Outside Jurisdiction ASB/Abuse/Nuisance

This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) prior to her tenancy being transferred to a different social housing landlord on 13 May 2019.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202002510)

8 Mar 2021 Case 202002510 Outside Jurisdiction Old Complaints Handling categories

The complaint is about the terms of a new tenancy agreement offered by the landlord.

Read the original Housing Ombudsman decision via the title.

Brighton and Hove City Council (202004771)

26 Feb 2021 Case 202004771 Outside Jurisdiction Occupancy Rights

This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish her tenancy.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202001840)

29 Jan 2021 Case 202001840 Outside Jurisdiction Managing Relations

The resident complains about the level of tenancy support he has received from his support provider.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)