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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "tenancy" × Outcome: Outside_Jurisdiction ×

Showing 49 of 16,595 decisions matching "tenancy"

Decisions

Most recent first

27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 25 Feb 2026 Outside Jurisdiction Stonewater Limited (202340149) Case 202340149 · Information and data management Decision Case ID 202340149 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February … 23 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202425244) Case 202425244 · Local Authority / ALMO or TMO Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 17 Feb 2026 Outside Jurisdiction London Borough of Barnet (202335209) Case 202335209 · Local Authority / ALMO or TMO Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date … 13 Feb 2026 Outside Jurisdiction London Borough of Hammersmith and Fulham (202321886) Case 202321886 · Local Authority / ALMO or TMO Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 9 Feb 2026 Outside Jurisdiction Richmond Housing Partnership Limited (202449821) Case 202449821 · Responsive repairs/activity Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Feb 2026 Outside Jurisdiction Southern Housing (202319000) Case 202319000 · Occupancy Rights Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 … 2 Feb 2026 Outside Jurisdiction London Borough of Croydon (202518995) Case 202518995 · Local Authority / ALMO or TMO Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202440644) Case 202440644 · Local Authority / ALMO or TMO Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Outside Jurisdiction London Borough of Waltham Forest (202515515) Case 202515515 · Local Authority / ALMO or TMO Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Jan 2026 Outside Jurisdiction Southwark Council (202425439) Case 202425439 · Responsive repairs/activity Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January … 13 Jan 2026 Outside Jurisdiction London & Quadrant Housing Trust (202404400) Case 202404400 · Managing Relations Decision Case ID 202404400 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 13 Jan 2026 Outside Jurisdiction Metropolitan Thames Valley Housing (MTV) (202205696) Case 202205696 · Moving/Buying/Selling Home Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 8 Jan 2026 Outside Jurisdiction Clarion Housing Association Limited (202437769) Case 202437769 · Responsive repairs/activity Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Outside Jurisdiction Broxtowe Borough Council (202343469) Case 202343469 · Managing Relations Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 12 Dec 2025 Outside Jurisdiction Midland Heart Limited (202334895) Case 202334895 · Responsive repairs/activity Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 8 Dec 2025 Outside Jurisdiction Blackpool Borough Council (202423540) Case 202423540 · Managing Relations Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 3 Dec 2025 Outside Jurisdiction Bolton at Home Limited (202519544) Case 202519544 · Health and Safety (inc. building safety) Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202431376) Case 202431376 · Old Complaints Handling categories Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Outside Jurisdiction Onward Homes Limited (202402381) Case 202402381 · Occupancy Rights Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 14 Nov 2025 Outside Jurisdiction East Riding of Yorkshire Council (202402816) Case 202402816 · Old Resident Involvement categories Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 28 Oct 2025 Outside Jurisdiction The Guinness Partnership Limited (202330646) Case 202330646 · Occupancy Rights Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Outside Jurisdiction Origin Housing Limited (202402061) Case 202402061 · Responsive repairs/activity Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 … 22 Oct 2025 Outside Jurisdiction Bournemouth, Christchurch and Poole Council (202306436) Case 202306436 · Planned Works Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or … 20 Oct 2025 Outside Jurisdiction Clarion Housing Association Limited (202327224) Case 202327224 · Financial Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Sep 2025 Outside Jurisdiction London Borough of Lambeth (202403228) Case 202403228 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the applicant's request to succeed a tenancy. 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 14 Mar 2024 Outside Jurisdiction Leeds City Council (202320179) Case 202320179 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start … 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 24 Aug 2022 Outside Jurisdiction LiveWest Homes Limited (202202129) Case 202202129 · Moving/Buying/Selling Home The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the … 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 4 Apr 2022 Outside Jurisdiction Lambeth Council (202101806) Case 202101806 · Occupancy Rights The complaint concerns the resident’s application to succeed their late father’s tenancy. 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 17 Sep 2021 Outside Jurisdiction Platform Housing Group Limited (202105359) Case 202105359 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ end of tenancy notification. 24 Aug 2021 Outside Jurisdiction Newlon Housing Trust (202108218) Case 202108218 · Occupancy Rights The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights. 19 Aug 2021 Outside Jurisdiction Westminster Community Homes Limited (202101251) Case 202101251 · Financial The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of … 5 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202016694) Case 202016694 · Financial The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’ 29 Apr 2021 Outside Jurisdiction Stonewater Limited (202003545) Case 202003545 · ASB/Abuse/Nuisance This complaint is about the resident’s former landlord’s handling her reports of Anti-social Behaviour (ASB) by her neighbour (Ms Y) … 8 Mar 2021 Outside Jurisdiction Peabody Trust (202002510) Case 202002510 · Old Complaints Handling categories The complaint is about the terms of a new tenancy agreement offered by the landlord. 26 Feb 2021 Outside Jurisdiction Brighton and Hove City Council (202004771) Case 202004771 · Occupancy Rights This complaint is about the landlord’s handling of the resident’s concerns about her rent arrears following her decision to relinquish … 29 Jan 2021 Outside Jurisdiction Peabody Trust (202001840) Case 202001840 · Managing Relations The resident complains about the level of tenancy support he has received from his support provider.