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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "secure" × Outcome: Outside_Jurisdiction ×

Showing 17 of 16,595 decisions matching "secure"

Decisions

Most recent first

27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 23 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202425244) Case 202425244 · Local Authority / ALMO or TMO Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 17 Feb 2026 Outside Jurisdiction London Borough of Barnet (202335209) Case 202335209 · Local Authority / ALMO or TMO Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date … 13 Feb 2026 Outside Jurisdiction London Borough of Hammersmith and Fulham (202321886) Case 202321886 · Local Authority / ALMO or TMO Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 2 Feb 2026 Outside Jurisdiction London Borough of Croydon (202518995) Case 202518995 · Local Authority / ALMO or TMO Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202440644) Case 202440644 · Local Authority / ALMO or TMO Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Outside Jurisdiction London Borough of Waltham Forest (202515515) Case 202515515 · Local Authority / ALMO or TMO Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Jan 2026 Outside Jurisdiction Southwark Council (202425439) Case 202425439 · Responsive repairs/activity Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January … 22 Dec 2025 Outside Jurisdiction Broxtowe Borough Council (202343469) Case 202343469 · Managing Relations Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 12 Dec 2025 Outside Jurisdiction Midland Heart Limited (202334895) Case 202334895 · Responsive repairs/activity Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 8 Dec 2025 Outside Jurisdiction Blackpool Borough Council (202423540) Case 202423540 · Managing Relations Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 14 Nov 2025 Outside Jurisdiction East Riding of Yorkshire Council (202402816) Case 202402816 · Old Resident Involvement categories Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy … 12 Nov 2025 Outside Jurisdiction Soha Housing Limited (202407326) Case 202407326 · Information and data management Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 … 27 Oct 2025 Outside Jurisdiction Origin Housing Limited (202402061) Case 202402061 · Responsive repairs/activity Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 … 24 Oct 2025 Outside Jurisdiction Royal Borough of Kingston Upon Thames (202342629) Case 202342629 · Local Authority / ALMO or TMO Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 22 Oct 2025 Outside Jurisdiction Bournemouth, Christchurch and Poole Council (202306436) Case 202306436 · Planned Works Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or …