Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202344167 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority Occupancy Applicant Date 21 May 2026 Background The applicant’s father was a tenant until his death in December […]
Decision Case ID 202433247 Decision type Jurisdiction Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 18 May 2026 Background The landlord installed high taps as part of adaptations at […]
Decision Case ID 202412129 Decision type Jurisdiction Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 23 March 2026 Background The resident had made requests for repair of a […]
Decision Case ID 202334788 Decision type Jurisdiction Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 16 March 2026 Background On 8 October 2023, […]
Decision Case ID 202404505 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 March 2026 Background The resident had a joint tenancy with his […]
Decision Case ID 202434922 Decision type Jurisdiction Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 25 February 2026 Background The resident occupies a 1-bedroom flat. He […]
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]
Decision Case ID 202510183 Decision type Jurisdiction Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background At the time of the complaint the resident had […]
Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]
Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]
Decision Case ID 202345175 Decision type Jurisdiction Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord carried out works […]
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]
Decision Case ID 202404400 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident complained that the landlord breached reasonable adjustment […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |