Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202501823 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Other Date 19 December 2025 Background The resident has asked the landlord to […]
Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The leaseholder passed away in 2018. The complaint […]
Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]
Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]
The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.
The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.
The complaint is about the landlord’s handling of the resident’s housing assignment application.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable alternative offers of accommodation. Reports of harassment and discrimination .
The complaint is about: The landlord's handling of reports of damp and mould. The landlord's handling of repairs to the property. The landlord's decision to seek possession of the property. The landlord's handling of reports of damage to and/or loss of the resident's personal belongings.
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
The complaint is about the landlord’s handling of leaks, damp and mould.
The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs.
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
The complaint is about the landlord’s handling of the resident’s service charge.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof.
The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.
The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges.
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |