Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.
This complaint is about the landlord’s handling of the resident’s: Reports of outstanding repairs in the property. Report of silica dust within the property. Concerns about the workmanship of previously completed repairs within the property.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.
The complaint is about the landlord’s handling of: The resident’s request for alterations to the access point and privacy of the balcony.
The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.
The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |