Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "lives" × Outcome: Outside_Jurisdiction ×

Showing 8 of 16,595 decisions matching "lives"

Decisions

Most recent first

27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Feb 2026 Outside Jurisdiction London Borough of Barnet (202335209) Case 202335209 · Local Authority / ALMO or TMO Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date … 13 Feb 2026 Outside Jurisdiction London Borough of Hammersmith and Fulham (202321886) Case 202321886 · Local Authority / ALMO or TMO Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 2 Feb 2026 Outside Jurisdiction London Borough of Croydon (202518995) Case 202518995 · Local Authority / ALMO or TMO Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 17 Dec 2025 Outside Jurisdiction Your Housing Group Limited (202408907) Case 202408907 · ASB/Abuse/Nuisance Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Oct 2025 Outside Jurisdiction Origin Housing Limited (202402061) Case 202402061 · Responsive repairs/activity Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 … 20 Oct 2025 Outside Jurisdiction Clarion Housing Association Limited (202327224) Case 202327224 · Financial Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Apr 2022 Outside Jurisdiction Barking and Dagenham Council (202113031) Case 202113031 · Estate Management The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.