Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202506944 Decision type Investigation Landlord Pinner House Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 June 2026 Background In December 2024 the resident made a formal complaint about […]
Decision Case ID 202344007 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 7 May 2026 Background The resident reported broken glass in a communal door […]
Decision Case ID 202517322 Decision type Jurisdiction Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The resident is a tenant of the landlord’s. She lives in a 2-bedroom […]
Decision Case ID 202330947 Decision type Jurisdiction Landlord Islington and Shoreditch Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 March 2026 Background The resident complained that the landlord had […]
Decision Case ID 202316301 Decision type Jurisdiction Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 March 2026 Background In 2024 the resident made 2 separate complaints to the landlord. […]
Decision Case ID 202327998 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 16 March 2026 Background The resident raised a complaint with the landlord regarding its handling […]
Decision Case ID 202206383 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 16 March 2026 Background The resident’s lease started on 31 March 2020. The property […]
Decision Case ID 202340149 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident found the landlord’s office door unlocked which had data for […]
Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 February 2026 Background The complainant is the resident’s husband and executor of her estate. […]
Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident reported damp and mould to the landlord in […]
Decision Case ID 202423227 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 29 January 2026 Background The resident raised her concerns that the landlord failed to follow […]
Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |