Clarion Housing Association Limited (202331225)
The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Futures Housing Group Limited (202308956)
The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.
Paradigm Housing Group Limited (202302532)
The complaint is about the landlord’s response to concerns raised about the service charge.
Estuary Housing Association Limited (202308974)
The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.
Orbit Group Limited (202302635)
The complaint is about the landlord’s handling of floods at the property in 2022.
Aster Group Limited (202230046)
The complaint is about the landlord’s response to the resident’s request to remain in a decant property.
LiveWest Homes Limited (202308250)
The complaint is about the landlord’s:
Stonewater Limited (202206316)
The complaint is about the landlord’s handling of the resident’s report of service charge payments for garden maintenance not being conducted.
Clarion Housing Association Limited (202305546)
The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.
Clarion Housing Association Limited (202221917)
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.
LiveWest Homes Limited (202322562)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Aspire Housing Limited (202323850)
The complaint is about the landlord’s handling of various repairs within the property.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Longhurst Group Limited (202315493)
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
Orbit Group Limited (202214357)
The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.
The Guinness Partnership Limited (202119305)
The complaint is about the landlord’s handling of the resident’s repayment of court fees.
One Vision Housing Limited (202205697)
The complaint is about the landlord’s handling of the resident’s Right to Acquire (RTA) application.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Southern Housing Group Limited (202223653)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Golding Homes Limited (202219129)
The complaint is about the resident’s concerns relating to the landlord's handling of his data.
Red Kite Community Housing Limited (202209900)
The landlord's response to reports of roof tiles falling onto the resident’s partner’s car during a storm. The landlord's delay in completing remedial works. The landlord's response to claims the roof has been defective since 2019.
Abri Group Limited (202230217)
The complaint is about the landlord’s handling of damp and mould in the resident’s property.
Hyde Housing Association Limited (202305311)
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
Midland Heart Limited (202220906)
The complaint is about the landlord's handling of reports of damp and mould.
Hyde Housing Association Limited (202202404)
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)