Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "limited" × Year: 2023 × Outcome: Outside_Jurisdiction ×

Showing 14 of 18,103 decisions matching "limited"

Decisions

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Hyde Housing Association Limited (202124830)

28 Nov 2023 Case 202124830 Outside Jurisdiction Financial

The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.

Read the original Housing Ombudsman decision via the title.

Golding Homes Limited (202205830)

27 Nov 2023 Case 202205830 Outside Jurisdiction ASB/Abuse/Nuisance

This complaint is about the landlords handling of the resident’s reports of: Anti-social behaviour (ASB). The neighbour’s caravan. The neighbours CCTV. Parking issues. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202222408)

11 Sep 2023 Case 202222408 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.

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Southern Housing Group Limited (202117950)

22 Aug 2023 Case 202117950 Outside Jurisdiction Old Property Condition migrated-2025

This complaint is about the landlord’s response to the resident’s reports of disrepair to her bathroom and its handling of the installation of an electric shower.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202124449)

10 Aug 2023 Case 202124449 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.

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Arcon Housing Association Limited (202214232)

23 Jun 2023 Case 202214232 Outside Jurisdiction Managing Relations

The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.

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Cornerstone Housing Limited (202126945)

31 May 2023 Case 202126945 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about The landlord's handling of the resident's request for compensation for damage to their car. The landlord's handling of the resident's reports of anti-social behaviour. The landlord's handling of the resident's request for a designated parking space. The landlord's handling of the resident's request for permission to …

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Broadacres Housing Association Limited (202113583)

12 May 2023 Case 202113583 Outside Jurisdiction Health and Safety (inc. building safety)

The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.

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Clarion Housing Association Limited (202121055)

21 Apr 2023 Case 202121055 Outside Jurisdiction Estate Management

The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.

Read the original Housing Ombudsman decision via the title.

Stockport Homes Limited (202209594)

6 Apr 2023 Case 202209594 Outside Jurisdiction Financial

This complaint is about a disputed administration charge following an alleged breach of lease by the leaseholder’s tenants.

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Wandle Housing Association Limited (202100169)

6 Apr 2023 Case 202100169 Outside Jurisdiction Financial

The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.

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Yorkshire Housing Limited (202200237)

24 Mar 2023 Case 202200237 Outside Jurisdiction Moving/Buying/Selling Home

The complaint concerns the landlord’s handling of the sale of the resident’s property to another landlord.

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Network Homes Limited (202203034)

24 Feb 2023 Case 202203034 Outside Jurisdiction Financial

The complaint is about the landlord’s response to the resident’s queries concerning her rent payments.

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One Housing Group Limited (202210259)

14 Feb 2023 Case 202210259 Outside Jurisdiction Financial

The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges for financial year 20/21. The response provided on the resident’s queries relating to actual spend reported for service charges in the 19/20 and 20/21 financial year. The way in which …

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)