One Housing Group Limited (202203250)
This complaint is about the landlord’s handling of heating problems in the resident’s home.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Abri Group Limited (202203225)
The complaint is about the landlord's actions following the death of the resident’s neighbour.
Thames Valley Housing Association Limited (202017426)
The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.
Clarion Housing Association Limited (202205716)
REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]
LiveWest Homes Limited (202202129)
The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the resident and their accepting the tenancy understanding that they had the ‘right to buy’ the property.
Freebridge Community Housing Limited (202123596)
The complaint is about the landlord’s response to the resident’s request to view its shareholder register and its response to their subsequent request for a copy of the shareholder register.
Sovereign Housing Association Limited (202011507)
The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.
Nottingham Community Housing Association Limited (202125023)
The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.
Clarion Housing Association Limited (202008909)
The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.
Onward Homes Limited (202110847)
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
Thirteen Housing Group Limited (202111696)
The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.
Derwent Housing Association Limited (202106364)
This complaint is about the service charge relating to drainage repairs.
Deptford Housing Co-operative Limited (202117025)
The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.
Karbon Homes Limited (202118373)
The complaint concerns whether the lease provides right of access over the garden.
Shepherds Bush Housing Association Limited (202103675)
The complaint concerns the landlord’s handling of repairs.
A2Dominion Homes Limited (201903686)
The complaint is about the condition of the property when it was let to the resident.
Clarion Housing Association Limited (202120354)
The complaint concerns the resident’s liability for rent following the end of the tenancy.
The Guinness Partnership Limited (202101375)
The complaint concerns damage caused to the resident’s car.
Sovereign Housing Association Limited (202115743)
The complaint concerns the resident’s belief that their former property was unsafe.
Clarion Housing Association Limited (201915800)
The complaint is about the landlord’s handling of repairs to the resident’s boiler.
B3 Living Limited (202015263)
The complaint is about the communal cleaning.
The Riverside Group Limited (202106360)
The complaint is about the landlord’s response to the resident’s concerns about service charge increases.
Clarion Housing Association Limited (202103089)
The complaint concerns damage to the resident’s possessions.
A2Dominion Housing Group Limited (202110110)
The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.
Orbit Housing Association Limited (202114041)
The complaint concerns the resident’s liability to pay service charges for communal spaces.
Clarion Housing Association Limited (202103104)
The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.
Clarion Housing Association Limited (202012064)
The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.
GreenSquareAccord Limited (202122363)
The complaint is about the level of rent at the property.
Together Housing Association Limited (201901281)
The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.
Clarion Housing Association Limited (202123275)
The complaint concerns whether or not the resident is liable for “water hygiene” service charges.
Peabody Developments Limited (202011698)
The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.
Clarion Housing Association Limited (202120606)
The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.
Orbit Housing Association Limited (202113001)
The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the …
Peabody Enterprises Limited (202101262)
The complaint is about the parking spaces the resident rents from the landlord.
Clarion Housing Association Limited (202119314)
The complaint concerns the landlords handling of the resident’s request for a refund of service charges.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)