Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 1-bedroom flat. He has vulnerabilities […]
Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]
Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of […]
The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property.
The complaint is about the landlord’s handling of repairs in the resident’s property.
The complaint is about the landlord’s: administration and explanation of the service charge account and the standard of service provided. response to concerns about parking restrictions.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of a rodent infestation affecting the resident’s property.
The complaint is about: The level of a financial offer the landlord made to the resident.
The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the resident.
The resident’s complaint is about the level of her service charge and quality of services provided.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property.
The complaint is about the landlord’s handling of the allegations of noise by the resident’s dog.
The complaint is about the landlord’s handling of the resident’s reports of faulty utility meters.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |