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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "group" × Year: 2024 × Outcome: Outside_Jurisdiction ×

Showing 8 of 18,103 decisions matching "group"

Decisions

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Futures Housing Group Limited (202308956)

18 Dec 2024 Case 202308956 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s partner’s concerns about the conduct of its contractor.

Read the original Housing Ombudsman decision via the title.

Paradigm Housing Group Limited (202302532)

27 Nov 2024 Case 202302532 Outside Jurisdiction Financial

The complaint is about the landlord’s response to concerns raised about the service charge.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202302635)

22 Nov 2024 Case 202302635 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of floods at the property in 2022.

Read the original Housing Ombudsman decision via the title.

Aster Group Limited (202230046)

19 Nov 2024 Case 202230046 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s response to the resident’s request to remain in a decant property.

Read the original Housing Ombudsman decision via the title.

Longhurst Group Limited (202315493)

11 Jul 2024 Case 202315493 Outside Jurisdiction Estate Management

The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.

Read the original Housing Ombudsman decision via the title.

Orbit Group Limited (202214357)

10 Jul 2024 Case 202214357 Outside Jurisdiction Financial

The resident’s complaint is about the landlord’s: Misrepresentation of the property before he purchased it; Increases to his service charge.

Read the original Housing Ombudsman decision via the title.

Southern Housing Group Limited (202223653)

18 Apr 2024 Case 202223653 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Read the original Housing Ombudsman decision via the title.

Abri Group Limited (202230217)

5 Mar 2024 Case 202230217 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of damp and mould in the resident’s property.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)