Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "group" × Year: 2022 × Outcome: Outside_Jurisdiction ×

Showing 7 of 18,103 decisions matching "group"

Decisions

Most recent first

One Housing Group Limited (202203250)

5 Dec 2022 Case 202203250 Outside Jurisdiction Old Property Condition migrated-2025

This complaint is about the landlord’s handling of heating problems in the resident’s home.

Read the original Housing Ombudsman decision via the title.

Abri Group Limited (202203225)

28 Oct 2022 Case 202203225 Outside Jurisdiction Managing Relations

The complaint is about the landlord's actions following the death of the resident’s neighbour.

Read the original Housing Ombudsman decision via the title.

Thirteen Housing Group Limited (202111696)

29 Apr 2022 Case 202111696 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.

Read the original Housing Ombudsman decision via the title.

Anchor Hanover Group (202122869)

1 Apr 2022 Case 202122869 Outside Jurisdiction Managing Relations

The complaint is about the landlord’s handling of the resident’s reports of damage to their possessions following a leak.

Read the original Housing Ombudsman decision via the title.

The Riverside Group Limited (202106360)

30 Mar 2022 Case 202106360 Outside Jurisdiction Financial

The complaint is about the landlord’s response to the resident’s concerns about service charge increases.

Read the original Housing Ombudsman decision via the title.

A2Dominion Housing Group Limited (202110110)

4 Mar 2022 Case 202110110 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s response to the resident’s reports of a lack of top soil in his front and back garden, and his requests for compensation.

Read the original Housing Ombudsman decision via the title.

Settle Group (202121780)

9 Feb 2022 Case 202121780 Outside Jurisdiction Information and data management

The complaint is about the resident’s concerns relating to the landlords handling of her data.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)