Housing Ombudsman Decisions

Bernicia Group (202114716)

10 Dec 2021 Case 202114716 Outside Jurisdiction Financial

The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.

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Longhurst Group Limited (202015184)

10 Dec 2021 Case 202015184 Outside Jurisdiction Estate Management

The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden.

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Anchor Hanover Group (202015214)

3 Dec 2021 Case 202015214 Outside Jurisdiction Financial

This complaint is about the landlord’s handling of the resident’s concerns about the increase in his service charges and the explanation provided by the landlord for the increases.

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Anchor Hanover Group (202105451)

20 Nov 2021 Case 202105451 Outside Jurisdiction Estate Management

The complaint is about the landlord’s handling of the resident’s concerns regarding: The quality of garden maintenance carried out at the property The level of service charge.

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One Housing Group Limited (202106911)

18 Nov 2021 Case 202106911 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.

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Settle Group (202107882)

15 Nov 2021 Case 202107882 Outside Jurisdiction Occupancy Rights

The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners.

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Southern Housing Group Limited (202011557)

15 Nov 2021 Case 202011557 Outside Jurisdiction Old Property Condition migrated-2025

The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.

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The Riverside Group Limited (202006904)

3 Nov 2021 Case 202006904 Outside Jurisdiction Financial

The complaint concerns the level of service charges.

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The Riverside Group Limited (202110808)

21 Oct 2021 Case 202110808 Outside Jurisdiction Financial

The complaint is about an increase of service charges.

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Onward Homes Limited (202014978)

14 Oct 2021 Case 202014978 Outside Jurisdiction Managing Relations

The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of a local community centre

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The Riverside Group Limited (202108359)

14 Oct 2021 Case 202108359 Outside Jurisdiction Financial

The complaint concerns the increase in service charges.

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The Riverside Group Limited (202111607)

1 Oct 2021 Case 202111607 Outside Jurisdiction Estate Management

The complaint is about the response to a request for the rumble strip to be removed from the entrance of the estate.

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Anchor Hanover Group (202014722)

27 Sep 2021 Case 202014722 Outside Jurisdiction Financial

The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.

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Platform Housing Group Limited (202105359)

17 Sep 2021 Case 202105359 Outside Jurisdiction Occupancy Rights

The complaint is about the landlord’s handling of the residents’ end of tenancy notification.

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Southern Housing Group Limited (202016172)

26 Aug 2021 Case 202016172 Outside Jurisdiction Information and data management

The complaint is about the landlord’s response to the resident’s reports of a data breach.

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Bernicia Group (202106739)

25 Aug 2021 Case 202106739 Outside Jurisdiction Financial

The complaint is about the level of rent.

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Anchor Hanover Group (202105225)

10 Aug 2021 Case 202105225 Outside Jurisdiction Financial

The complaint is about the resident’s concerns regarding the costs of the catering service provided within his accommodation.

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Southern Housing Group Limited (202104632)

6 Jul 2021 Case 202104632 Outside Jurisdiction Information and data management

The complaint is about the landlords response to the resident’s concerns regarding a data breach.

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Home Group Limited (202009515)

29 Jun 2021 Case 202009515 Outside Jurisdiction Managing Relations

The complaint is about the landlord’s handling of reports of a leak in the bathroom at the property.

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Anchor Hanover Group (202014148)

22 May 2021 Case 202014148 Outside Jurisdiction Financial

The complaint concerns an increase in service charges for heating and hot water.

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The Riverside Group Limited (202013603)

19 May 2021 Case 202013603 Outside Jurisdiction Estate Management

The complaint is about the landlord’s response to the resident’s reports of mismanagement of their service charge account and cyclical and sinking funds for major works. The complaint is also about the landlord’s handling of the resident’s reports over a lack of consultation around major works.

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One Housing Group Limited (202014479)

19 Apr 2021 Case 202014479 Outside Jurisdiction Financial

The complaint is about the increase of service charges.

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One Housing Group Limited (202014275)

13 Apr 2021 Case 202014275 Outside Jurisdiction Financial

The complaint is about the level of rent at the property.

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Bromford Housing Group Limited (202000734)

5 Mar 2021 Case 202000734 Outside Jurisdiction Old Compensation categories

The complaint is about the placement of the landlord’s skip which the resident reports damaged their car.

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Four Housing Group Limited (202008720)

5 Mar 2021 Case 202008720 Outside Jurisdiction Old Property Condition categories

The complaint concerns the landlord’s response to the resident’s reports that damage was caused to their possessions during repairs to their garage. Determination (jurisdictional decision) When a complaint is brought to the Ombudsman, we must consider all the circumstances of the case as there are sometimes reasons why a complaint …

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Plus Dane Housing Group Limited (202004136)

1 Mar 2021 Case 202004136 Outside Jurisdiction Financial

REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must […]

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Thirteen Housing Group Limited (202000580)

8 Feb 2021 Case 202000580 Outside Jurisdiction Old Charges categories

The complaint is about the landlord increasing the resident’s service charge.

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Moat Housing Group Limited (202001648)

27 Jan 2021 Case 202001648 Outside Jurisdiction Managing Relations

REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

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One Housing Group (202006808)

12 Jan 2021 Case 202006808 Outside Jurisdiction Health and Safety (inc. building safety)

REPORT COMPLAINT 202006808 One Housing Group 11 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

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