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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Showing 14 of 18,103 decisions matching "february"

Decisions

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Derby City Council (202508189)

27 Feb 2026 Case 202508189 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a flat. […]

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London Borough of Wandsworth (202434922)

25 Feb 2026 Case 202434922 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202434922 Decision type Jurisdiction Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 25 February 2026 Background The resident occupies a 1-bedroom flat. He […]

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Stonewater Limited (202340149)

25 Feb 2026 Case 202340149 Outside Jurisdiction Information and data management

Decision Case ID 202340149 Decision type Jurisdiction Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 25 February 2026 Background The resident found the landlord’s office door unlocked which had data for […]

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London Borough of Lambeth (202425244)

23 Feb 2026 Case 202425244 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]

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London & Quadrant Housing Trust (202510183)

19 Feb 2026 Case 202510183 Outside Jurisdiction Responsive repairs/activity

Decision Case ID 202510183 Decision type Jurisdiction Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background At the time of the complaint the resident had […]

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London Borough of Barnet (202335209)

17 Feb 2026 Case 202335209 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]

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London Borough of Hammersmith and Fulham (202321886)

13 Feb 2026 Case 202321886 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]

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Hyde Housing Association Limited (202424524)

11 Feb 2026 Case 202424524 Outside Jurisdiction Financial

Decision Case ID 202424524 Decision type Jurisdiction Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Leasehold Date 11 February 2026 Background The complainant is the resident’s husband and executor of her estate. […]

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Richmond Housing Partnership Limited (202449821)

9 Feb 2026 Case 202449821 Outside Jurisdiction Responsive repairs/activity

Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident reported damp and mould to the landlord in […]

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Southern Housing (202319000)

4 Feb 2026 Case 202319000 Outside Jurisdiction Occupancy Rights

Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 Background The resident took over her late husband’s tenancy in 2017. She ended the […]

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London Borough of Croydon (202518995)

2 Feb 2026 Case 202518995 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]

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London Borough of Lambeth (202440644)

2 Feb 2026 Case 202440644 Outside Jurisdiction Local Authority / ALMO or TMO

Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]

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Plus Dane Housing Group Limited (202004136)

1 Mar 2021 Case 202004136 Outside Jurisdiction Financial

REPORT COMPLAINT 202004136 Plus Dane Housing Group Limited 25 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must […]

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LiveWest Homes Limited (202004865)

5 Feb 2021 Case 202004865 Outside Jurisdiction

REPORT COMPLAINT 202004865 LiveWest Homes Limited 5 February 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)