Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202431046 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Licence Date 18 May 2026 Background The resident was offered temporary accommodation. She complained to the landlord about the condition […]
Decision Case ID 202502523 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The resident submitted a Right to Buy […]
Decision Case ID 202348331 Decision type Jurisdiction Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident reported damp and mould in her […]
Decision Case ID 202505639 Decision type Jurisdiction Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The leaseholder rents the property out to a […]
Decision Case ID 202417512 Decision type Jurisdiction Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 April 2026 Background The resident complained to the landlord […]
Decision Case ID 202408423 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident lives in a first-floor bedsit. He […]
Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 February 2026 Background The resident lives in a flat. […]
Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |