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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "council" × Year: 2023 × Outcome: Outside_Jurisdiction ×

Showing 16 of 18,103 decisions matching "council"

Decisions

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Westminster City Council (202207113)

24 Nov 2023 Case 202207113 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of reports of leaks, damp, and mould in the property.

Read the original Housing Ombudsman decision via the title.

Harlow District Council (202210843)

6 Oct 2023 Case 202210843 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s: handling of the resident’s concerns about the location of the bin stores and the construction of the bin stores. sending the resident rent requests. handling of the resident’s neighbour erecting a birdhouse outside the resident’s home. placement of fencing around the bin store.

Read the original Housing Ombudsman decision via the title.

Birmingham City Council (202122370)

7 Sep 2023 Case 202122370 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.

Read the original Housing Ombudsman decision via the title.

Stoke-on-Trent City Council (202208976)

25 Aug 2023 Case 202208976 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a community garden and play park.

Read the original Housing Ombudsman decision via the title.

Westminster City Council (202118004)

24 Aug 2023 Case 202118004 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB).

Read the original Housing Ombudsman decision via the title.

Hammersmith and Fulham Council (202200510)

31 Jul 2023 Case 202200510 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of a back surge of sewage coming up through his bath and toilet.

Read the original Housing Ombudsman decision via the title.

Haringey London Borough Council (202222055)

31 Jul 2023 Case 202222055 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. Disposal of waste. Harassment and threatening behaviour. This Service has also considered the landlord’s handling of the resident’s associated complaint.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202014501)

24 Jul 2023 Case 202014501 Outside Jurisdiction Estate Management

The complaint is about the landlord's handling of the resident's reports of noisy pipework.

Read the original Housing Ombudsman decision via the title.

Havering Council (202214124)

19 Jul 2023 Case 202214124 Outside Jurisdiction Estate Management

The complaint is about the landlord’s response to the resident’s concerns about communal electricity, CCTV, and other charges being included in her rent increase letter, and the amount it credited her for the communal electricity charge.

Read the original Housing Ombudsman decision via the title.

Hackney Council (202210348)

7 Jul 2023 Case 202210348 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of the resident’s concerns about being overcharged for water services.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202200137)

16 Jun 2023 Case 202200137 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the response to the resident’s request to install a toilet upstairs in her property.

Read the original Housing Ombudsman decision via the title.

Harlow District Council (202101719)

2 Jun 2023 Case 202101719 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of damp and mould and the level of compensation offered.

Read the original Housing Ombudsman decision via the title.

Sandwell Metropolitan Borough Council (202003694)

23 May 2023 Case 202003694 Outside Jurisdiction Estate Management

The complaint is about the landlord’s handling of the resident’s concerns about the condition of her garden.

Read the original Housing Ombudsman decision via the title.

Wigan Metropolitan Borough Council (202014943)

28 Apr 2023 Case 202014943 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the residents. Information the landlord included within the court bundle, which the resident believes was a data breach.

Read the original Housing Ombudsman decision via the title.

Lambeth Council (202212225)

11 Apr 2023 Case 202212225 Outside Jurisdiction Estate Management

The complaint is about the landlord’s handling of repairs to the resident’s fence.

Read the original Housing Ombudsman decision via the title.

Sedgemoor District Council (202202263)

9 Mar 2023 Case 202202263 Outside Jurisdiction Financial

The complaint is about the landlord’s: Handling of refurbishment works at the resident’s property. Decision to not cover the resident’s utility costs while in temporary accommodation.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)