Westminster City Council (202111805)
The complaint is about the landlord’s response to repairs to a leasehold property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Kingston upon Thames Council (202116748)
The complaint is about the Council’s handling of the resident’s reports concerning staff members who she considers did not treat her respectfully.
Birmingham City Council (202111917)
The complaint concerns the Council’s response to the resident’s reports of a leak from the shower causing a hole in the floor.
Thurrock Council (202116791)
REPORT COMPLAINT 202116791 Thurrock Council 16 August 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Waltham Forest Council (202111795)
This complaint is about the Council’s response to the resident’s report of an incident of anti-social behaviour (ASB) on 9 October 2020.
Kirklees Council (202016387)
The complaint is regarding the landlord’s response to the resident’s: Concerns over damaged asbestos in the property. Request for compensation.
Lambeth Council (202007851)
The resident complains about the handling of their application for re-housing.
Hackney Council (202200110)
The complaint concerns the council’s assessment of the resident’s housing needs, and its bidding process for housing.
Melton Borough Council (202126131)
The complaint concerns the following issue: The council’s categorisation of the resident as an unreasonably persistent and vexatious customer.The council’s decision not to progress the resident’s complaint through its internal complaints process.
Hounslow Council (202009297)
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
Islington Council (202103136)
This complaint is about the landlord’s handling of kitchen repairs and pest proofing work to the resident’s property.
Camden Council (202109853)
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
Barking and Dagenham Council (202113031)
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.
Guildford Borough Council (202123338)
The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident.
Birmingham City Council (202117808)
The complaint is about the landlord’s response to the residents request that it gift them their existing property.
Lambeth Council (202101806)
The complaint concerns the resident’s application to succeed their late father’s tenancy.
Birmingham City Council (202110459)
The complaint concerns rewiring works completed in January 2020.
Camden Council (201904469)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
Camden Council (202118084)
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.
Southwark Council (201901217)
The complaint is about the landlord’s handling of: Repairs and the resident’s insurance claims for costs and damages to their property and contents following a leak.
Southwark Council (202111092)
This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.
Wealden District Council (202108306)
The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.
Leeds City Council (202101237)
The complaint concerns the landlord’s handling of the resident’s reports of: An unauthorised occupant at a neighbouring property Antisocial behaviour
Sheffield City Council (202123141)
The complaint concerns the Council’s assessment of the resident’s application to be re-housed.
Southwark Council (202103972)
The complaint is about a pest infestation at the leaseholder’s property.
Barnet Council (202105043)
The complaint concerns whether the resident is entitled to use of a shed.
Brent Council (202121014)
The complaint concerns the landlord’s repairing obligations under the tenancy agreement.
Haringey Council (202124996)
The complaint concerns the Council’s assessment of the resident’s housing application.
Lambeth Council (202119553)
The complaint concerns the level of service charges incurred following a boiler installation.
Croydon Council (202011528)
The complaint concerns the landlord’s response to damages caused to the property following repairs.
East Riding of Yorkshire Council (202105260)
The complaint concerns a request for compensation following an insurance claim in 2019.
Birmingham City Council (202111870)
The complaint concerns reports that a neighbouring tenant is committing fraud.
Wolverhampton City Council (202106938)
The complaint concerns: The council’s handling of the resident’s stay in temporary accommodation. The resident’s experience of securing permanent accommodation through the council. Information provided to the resident about storage of their possessions while in temporary accommodation and damage caused. An issue relating to council tax being charged for two …
East Riding of Yorkshire Council (202115073)
The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).
Southwark Council (202016835)
The complaint concerns the landlord’s response to reports of:
Birmingham City Council (202007866)
The complaint concerns the following: Liability for rent arrears relating to an overpayment of Housing Benefit. Repair to a radiator in the bedroom of the property.
Harrow Council (202113373)
The resident brought several complaints concerning the provision, condition and management of temporary accommodation offered by the council. The resident raised issues relating to: The condition of properties offered to them. The suitability of properties offered to them. The council’s handling of repairs at these properties. Damage caused to the …
Kingston upon Thames Council (202112834)
The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, that The property was in a poor condition when allocated to the resident and required significant repairs, which the resident states rendered it uninhabitable. That the resident’s housing requests have …
Westminster City Council (202101810)
The complaint concerns the landlord’s handling of a management transfer.
Barking and Dagenham Council (202108003)
The complaint is about the provision of a heat interface unit (HIU) operating and maintenance safety manual (the manual) when the landlord installed the system in 2012 or afterwards.
Haringey Council (202107358)
The resident’s complaint concerns the following issues: That the property was not suitable for their needs That the property was in a state of disrepair
Haringey Council (202008836)
The complaint concerns the council’s decision to build on land which the resident used for car parking.
Canterbury City Council (202116967)
The complaint concerns the council’s handling of the resident’s application to be moved to another property on medical grounds.
Birmingham City Council (202106816)
The complaint is about the landlord’s handling of the resident’s concerns regarding his boiler, pests in his property and increased utility bills.
Lambeth Council (202008325)
The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot water in the property.
Lewes District Council (202107034)
The complaint is about the landlord’s decision to charge the resident for planned repair works to the building his property is in.
Doncaster Metropolitan Borough Council (202010560)
The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. The impact on the resident and her family’s health and wellbeing.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)