Canterbury City Council (202102194)
The complaint is about the landlord’s response to the resident’s concerns about asbestos in the property.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Leeds City Council (202109840)
The complaint is about the landlord’s response to the residents’ request to carry out work to resolve a flooding issue on their driveway.
Dudley Metropolitan Borough Council (202102362)
The complaint is about the local authority’s decision not to grant the resident the right to buy.
Ealing Council (202118784)
The complaint concerns the Council’s decision about a management transfer request made in 2006.
Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.
Southwark Council (202119989)
The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.
Southwark Council (202119990)
The complaint concerns the landlord’s response to a leak from the property above.
Croydon Council (202009684)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Folkestone & Hythe District Council (202013935)
The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused.
Southwark Council (202014617)
The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.
Croydon Council (202004277)
This complaint is about the landlord’s handling of mutual exchange applications made by the resident. In particular, the resident states: The landlord discriminated against her under the terms of the Equality Act 2010. The landlord was not permitted to decline the mutual exchange at the time it did and for …
Bristol City Council (202012780)
This complaint is about the landlord’s response to the complainant’s reports of anti-social behaviour (ASB) involving several neighbours and counter-allegations made against the complainant.
Kingston upon Thames Council (202007990)
REPORT COMPLAINT 202007990 Kingston upon Thames Council 18 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
Southwark Council (202003038)
The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.
North Kesteven District Council (202109476)
The complaint is about the landlord’s handling of the resident’s reports of drainage issues at their property.
Hammersmith and Fulham Council (202107874)
The complaint concerns the landlord’s handling of antisocial behaviour – specifically that the resident has been denied access to the property by a joint tenant.
Haringey Council (202108571)
The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.
Lambeth Council (202012855)
The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works to be capped at £250, and compensation for the landlord’s …
Kingston upon Thames Council (202116743)
The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.
Exeter City Council (202110849)
The complaint concerns the landlord’s request that a partition wall is reinstated.
Kingston upon Thames Council (202116742)
The complaint concerns the contact details provided on Council Tax information.
Kingston upon Thames Council (202116756)
The complaint is about the Council’s handling of the resident’s complaint about antisocial behaviour originating from a property that is managed by another organisation.
Haringey Council (202101101)
The complaint is about the Council’s handling of the resident’s request for re-housing.
Kingston upon Thames Council (202116741)
The complaint is about the landlord’s handling of street lighting repairs.
Ealing Council (202005564)
The complaint is about the landlords handling of a reported roof leak.
Southwark Council (202106680)
The complaint concerns the assessment of the resident’s housing needs.
Brighton and Hove City Council (202106026)
The complaint concerns an overpayment of Housing Benefit
Thanet District Council (202104827)
The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off by the landlord.
Birmingham City Council (202109800)
The resident complained about the information the landlord provided about the property, following their right to buy application.
Southwark Council (202103621)
The complaint is about the resident’s liability for rent arrears.
Camden Council (202102563)
REPORT COMPLAINT 202102563 Camden Council 17 September 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Norwich City Council (202015236)
The complaint is about service charges for sheltered housing support and alarm costs
Tower Hamlets Council (202102251)
The complaint is about the Council’s handling of the resident’s application for housing, and its handling of the resident’s queries about rent arrears.
North East Derbyshire District Council (201911894)
It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: A dispute about the boundary between their garden and their …
Waltham Forest Council (202103705)
The complaint is about the landlord’s decision to decline a request for reimbursement of costs for fencing works.
London Borough of Hackney (202012859)
REPORT COMPLAINT 202012859 Hackney Council 16 August 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Leeds City Council (202101985)
The complaint concerns liability to pay service charges for heating.
Charnwood Borough Council (202017121)
The complaint is about the Council’s handling of a Right to Buy (RTB) application; including its failure to disclose the Pre-Cast Reinforced Concrete (PRC) construction of the building in the early stage of the RTB process.
Brent Council (202003690)
The complaint is about the landlord’s response to the resident’s request for a permanent decant.
Northumberland Council (202014130)
The complaint concerns the resident’s application for housing, including a separate application for his son.
Tower Hamlets Council (201913189)
The complaint concerns:
Southwark Council (202104317)
The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.
Broxtowe Borough Council (201913786)
The complaint concerns the Council’s handling of reports of repair required to the resident’s garage roof.
Newham Council (202101367)
The complaint is about the landlords handling of the resident’s request for compensation following a decant from her property.
South Tyneside Council (202105807)
The complaint concerns reports of an abandoned vehicle in a parking bay opposite the resident’s property.
Newham Council (202002206)
REPORT COMPLAINT 202002206 Newham Council 20 July 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether a […]
Swindon Borough Council (202009294)
The complaint is about the Council disposing of items it was storing for the resident.
Birmingham City Council (202008235)
The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal items resulting from a leak caused by roof works.
Southwark Council (202005991)
The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.
Kingston upon Thames Council (202013280)
The complaint is about advice given by a council officer to a councillor about the council’s contact restrictions relating to the resident.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)