Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.
REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord's handling of the resident's reports of damp and mould.
The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation.
The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property.
The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations.
This complaint is about the Council’s handling of disabled adaptations to the resident’s property.
This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, his property.
The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into her property.
The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; The landlord’s associated response to her request that it increase the priority banding it had awarded her application for rehousing.
The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement works. Response to repair reports. Handling of the resident’s personal information. Complaint handling and communication.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |