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Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts

Clarion Housing Association Limited 826

London & Quadrant Housing Trust 555

Peabody Trust 533

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 365

Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

Search: "borough" × Outcome: Outside_Jurisdiction ×

Showing 69 of 16,595 decisions matching "borough"

Decisions

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23 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202425244) Case 202425244 · Local Authority / ALMO or TMO Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 17 Feb 2026 Outside Jurisdiction London Borough of Barnet (202335209) Case 202335209 · Local Authority / ALMO or TMO Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date … 13 Feb 2026 Outside Jurisdiction London Borough of Hammersmith and Fulham (202321886) Case 202321886 · Local Authority / ALMO or TMO Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 2 Feb 2026 Outside Jurisdiction London Borough of Croydon (202518995) Case 202518995 · Local Authority / ALMO or TMO Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 2 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202440644) Case 202440644 · Local Authority / ALMO or TMO Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 27 Jan 2026 Outside Jurisdiction London Borough of Waltham Forest (202515515) Case 202515515 · Local Authority / ALMO or TMO Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 20 Jan 2026 Outside Jurisdiction London Borough of Lewisham (202503271) Case 202503271 · Local Authority / ALMO or TMO Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 22 Dec 2025 Outside Jurisdiction Broxtowe Borough Council (202343469) Case 202343469 · Managing Relations Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Dec 2025 Outside Jurisdiction Blackpool Borough Council (202423540) Case 202423540 · Managing Relations Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Outside Jurisdiction London Borough of Newham (202418048) Case 202418048 · Responsive repairs/activity Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 27 Nov 2025 Outside Jurisdiction London Borough of Lambeth (202312005) Case 202312005 · Financial Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date … 7 Nov 2025 Outside Jurisdiction London Borough of Havering Council (202326227) Case 202326227 · Local Authority / ALMO or TMO Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or … 24 Oct 2025 Outside Jurisdiction Royal Borough of Kingston Upon Thames (202342629) Case 202342629 · Local Authority / ALMO or TMO Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO … 3 Oct 2025 Outside Jurisdiction London Borough of Islington (202403833) Case 202403833 · Local Authority / ALMO or TMO The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre … 2 Oct 2025 Outside Jurisdiction Barnsley Metropolitan Borough Council (202343326) Case 202343326 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property. 30 Sep 2025 Outside Jurisdiction London Borough of Lambeth (202403228) Case 202403228 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the applicant's request to succeed a tenancy. 18 Sep 2025 Outside Jurisdiction London Borough of Hackney (202427479) Case 202427479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property. 11 Sep 2025 Outside Jurisdiction London Borough of Islington (202329050) Case 202329050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s housing assignment application. 28 Jul 2025 Outside Jurisdiction London Borough of Camden Council (202406073) Case 202406073 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs … 25 Jul 2025 Outside Jurisdiction London Borough of Hackney (202344723) Case 202344723 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a … 4 Jul 2025 Outside Jurisdiction London Borough of Ealing (202425738) Case 202425738 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme … 18 Jun 2025 Outside Jurisdiction Haringey London Borough Council (202331177) Case 202331177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being … 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 30 May 2025 Outside Jurisdiction London Borough of Camden Council (202317709) Case 202317709 · Local Authority / ALMO or TMO This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in … 29 May 2025 Outside Jurisdiction London Borough of Barnet (202424126) Case 202424126 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of leaks, damp and mould. 23 May 2025 Outside Jurisdiction London Borough of Harrow (202325538) Case 202325538 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs. 19 May 2025 Outside Jurisdiction London Borough of Tower Hamlets (202300813) Case 202300813 · Local Authority / ALMO or TMO The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and … 15 May 2025 Outside Jurisdiction Royal Borough Of Greenwich (202422350) Case 202422350 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The … 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 23 Apr 2025 Outside Jurisdiction London Borough of Islington (202333492) Case 202333492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour. 14 Apr 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202328627) Case 202328627 · Local Authority / ALMO or TMO The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB). 12 Apr 2025 Outside Jurisdiction London Borough of Lambeth (202330223) Case 202330223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges. 8 Apr 2025 Outside Jurisdiction London Borough of Enfield (202338241) Case 202338241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to … 17 Mar 2025 Outside Jurisdiction Basildon Borough Council (202304509) Case 202304509 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; … 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 28 Jan 2025 Outside Jurisdiction Royal Borough Of Greenwich (202408593) Case 202408593 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the property. 28 Nov 2024 Outside Jurisdiction London Borough of Barnet (202307049) Case 202307049 · Old Tenants Behaviour categories The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling … 28 Nov 2024 Outside Jurisdiction Welwyn Hatfield Borough Council (202233915) Case 202233915 · Old Property Condition migrated-2025 REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Nov 2024 Outside Jurisdiction Dacorum Borough Council (202335702) Case 202335702 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould. 26 Sep 2024 Outside Jurisdiction London Borough of Redbridge (202230183) Case 202230183 · Managing Relations The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation. 13 Sep 2024 Outside Jurisdiction Royal Borough of Kensington and Chelsea (202307978) Case 202307978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property. 15 Aug 2024 Outside Jurisdiction Royal Borough Of Greenwich (202326191) Case 202326191 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s requests for rehousing and adaptations. 5 Aug 2024 Outside Jurisdiction Runnymede Borough Council (202204517) Case 202204517 · Old Property Condition migrated-2025 This complaint is about the Council’s handling of disabled adaptations to the resident’s property. 29 Jul 2024 Outside Jurisdiction London Borough of Hounslow (202230191) Case 202230191 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, … 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 12 Jul 2024 Outside Jurisdiction Sandwell Metropolitan Borough Council (202305551) Case 202305551 · Old Property Condition migrated-2025 The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; … 30 Jan 2024 Outside Jurisdiction Stevenage Borough Council (202205985) Case 202205985 · Information and data management The complaint is regarding the landlord’s: Handling of the resident’s Right to Buy application. Response to enquiries regarding planned improvement … 31 Jul 2023 Outside Jurisdiction Haringey London Borough Council (202222055) Case 202222055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), specifically: Smoking in communal areas. …