Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202344167 Decision type Investigation Landlord London Borough of Sutton Landlord type Local Authority Occupancy Applicant Date 21 May 2026 Background The applicant’s father was a tenant until his death in December […]
Decision Case ID 202433247 Decision type Jurisdiction Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Secure Tenancy Date 18 May 2026 Background The landlord installed high taps as part of adaptations at […]
Decision Case ID 202502523 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background The resident submitted a Right to Buy […]
Decision Case ID 202505639 Decision type Jurisdiction Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The leaseholder rents the property out to a […]
Decision Case ID 202334788 Decision type Jurisdiction Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO or TMO Occupancy Shared Ownership Date 16 March 2026 Background On 8 October 2023, […]
Decision Case ID 202404505 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority Occupancy Secure Tenancy Date 10 March 2026 Background The resident had a joint tenancy with his […]
Decision Case ID 202434922 Decision type Jurisdiction Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 25 February 2026 Background The resident occupies a 1-bedroom flat. He […]
Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]
Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]
Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]
Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]
Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]
Decision Case ID 202345175 Decision type Jurisdiction Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord carried out works […]
Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]
Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]
Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 December 2025 Background On 16 November 2023 the landlord wrote to […]
Decision Case ID 202501823 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO Occupancy Other Date 19 December 2025 Background The resident has asked the landlord to […]
Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident has had issues relating to antisocial […]
Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The leaseholder passed away in 2018. The complaint […]
Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]
Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]
Decision Case ID 202335870 Decision type Jurisdiction Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident is the leaseholder of a […]
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]
The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.
The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.
The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.
The complaint is about the landlord’s handling of the resident’s housing assignment application.
The complaint is about the landlord’s handling of blockages in the soil pipe, affecting both the downstairs toilet and upstairs bathroom, and the resident’s reports of discoloured water in the bathroom.
The complaint is about the landlord’s response to: The resident’s reports of antisocial behaviour (‘ASB.’) The resident’s request for a management transfer.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Concerns about a regeneration programme and suitable alternative offers of accommodation. Reports of harassment and discrimination .
The complaint is about the landlord’s response to the resident’s request to be refunded for costs arising from not being able to use her garage.
The complaint is about the council's handling of the resident’s reports of no heating or hot water.
The complaint is about the landlord’s handling of a tenancy fraud investigation.
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .
The complaint is about the landlord’s handling of leaks, damp and mould.
The complaint is about the landlord’s handling of the resident’s: Request to move homes. Reports of various repairs.
The complaint is about: The handling of the resident’s insurance claim, including his reports of damage to his decorations and flooring. The resident’s concerns regarding the amount he was offered to settle the insurance claim.
The complaint is about the landlord’s handling of: A leak from the toilet causing damage to the resident’s home. The subsequent damp and mould.
The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof.
The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour.
The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB).
The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges.
The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to buy back the property.
The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; reports of a leak, damp, and mould.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate management issues. Handling of various property related issues. Response to the resident’s recent concerns about rubbish on a roof.
The complaint is about the landlord’s handling of repairs to the property.
The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling of antisocial behaviour (ASB) and alleged disability discrimination against the resident.
REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |