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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "authority" × Year: 2021 × Outcome: Outside_Jurisdiction ×

Showing 3 of 18,103 decisions matching "authority"

Decisions

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Dudley Metropolitan Borough Council (202102362)

21 Dec 2021 Case 202102362 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the local authority’s decision not to grant the resident the right to buy.

Read the original Housing Ombudsman decision via the title.

Tower Hamlets Council (202008756)

28 Jun 2021 Case 202008756 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the level of compensation awarded by the local authority for how a Right to Buy application was handled in 2013.

Read the original Housing Ombudsman decision via the title.

Haringey Council (201916353)

26 Feb 2021 Case 201916353 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s reports of repair in her temporary accommodation to the lift and the heating and hot water system. The complaint is about the landlord’s response to the resident’s requests to change her housing status on the local authority’s choice based letting …

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)