Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202408907 Decision type Jurisdiction Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 17 December 2025 Background The resident lives in a 1-bedroom flat. He has vulnerabilities […]
Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]
Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]
Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]
Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]
Decision Case ID 202320696 Decision type Jurisdiction Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 13 November 2025 Background The resident and his ex-wife held a joint tenancy with […]
Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident has an assured tenancy which began in May […]
Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident, who has dyslexia and has difficulties with reading […]
Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a room in an assisted living facility […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |