Clarion Housing Association Limited (202331225)
The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Estuary Housing Association Limited (202308974)
The complaint is about the landlord’s response to the resident’s reports of: communal repairs in the carpark. damage to her car.
Waltham Forest Council (202406940)
The complaint is about the resident’s report that the landlord arranged a meeting of the local tenants and residents’ association (TRA) and did not offer a facility for residents to participate online.
Salvation Army Housing Association (SAHA) (202300764)
The complaint is about the landlord’s handling of the resident’s concerns that her mail was being stolen from the communal letterbox by a neighbour.
Clarion Housing Association Limited (202305546)
The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.
Clarion Housing Association Limited (202221917)
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.
Clarion Housing Association Limited (202414623)
The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.
Clarion Housing Association Limited (202211388)
The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.
Falcon Housing Association C.I.C (202231755)
The complaint is about the landlord’s: Response to concerns about the placement of a vulnerable individual in the downstairs flat. Handling of reports of anti-social behaviour involving the vulnerable individual.
Great Places Housing Association (202302611)
The complaint is about: the landlord’s handling of rent increases to the resident’s garage. The landlord’s handling of repairs to the garage.
Clarion Housing Association Limited (202307014)
The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.
Hyde Housing Association Limited (202305311)
The complaint is about the landlord’s handling of the resident’s reports of: Pest infestations. Outstanding repairs to the bathroom. Associated formal complaint.
Hyde Housing Association Limited (202202404)
This complaint is about: The landlord’s handling of the resident’s reports of disrepair to her property and a temporary decant to carry out the works. The landlord’s claim that the resident is liable for rent on the decant property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)