Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "association" × Year: 2023 × Outcome: Outside_Jurisdiction ×

Showing 7 of 18,103 decisions matching "association"

Decisions

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Hyde Housing Association Limited (202124830)

28 Nov 2023 Case 202124830 Outside Jurisdiction Financial

The complaint is about the increase of service charges. The landlord’s handling of the resident’s request for information about their service charges.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202222408)

11 Sep 2023 Case 202222408 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202124449)

10 Aug 2023 Case 202124449 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan.

Read the original Housing Ombudsman decision via the title.

Arcon Housing Association Limited (202214232)

23 Jun 2023 Case 202214232 Outside Jurisdiction Managing Relations

The complaint is about the landlord’s response to a request for an onsite evening meeting to discuss the handling of reports of anti-social behaviour.

Read the original Housing Ombudsman decision via the title.

Broadacres Housing Association Limited (202113583)

12 May 2023 Case 202113583 Outside Jurisdiction Health and Safety (inc. building safety)

The complaint is about the landlord’s handling of the resident’s reports of asbestos in their former property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202121055)

21 Apr 2023 Case 202121055 Outside Jurisdiction Estate Management

The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The resident’s request that it take steps to confirm the boundary line between his and his neighbour’s property, and relocate the fence accordingly. The complaint through its internal complaints process.

Read the original Housing Ombudsman decision via the title.

Wandle Housing Association Limited (202100169)

6 Apr 2023 Case 202100169 Outside Jurisdiction Financial

The complaint is about how the landlord handled the resident’s request for compensation to damaged window shutters in 2018.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)