Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "association" × Year: 2022 × Outcome: Outside_Jurisdiction ×

Showing 20 of 18,103 decisions matching "association"

Decisions

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Thames Valley Housing Association Limited (202017426)

14 Sep 2022 Case 202017426 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the delay in completing the renewal of the resident’s bathroom and kitchen.

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Clarion Housing Association Limited (202205716)

4 Sep 2022 Case 202205716 Outside Jurisdiction Managing Relations

REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]

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Sovereign Housing Association Limited (202011507)

30 Jun 2022 Case 202011507 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s handling of the resident’s reports of fumes entering his property.

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Nottingham Community Housing Association Limited (202125023)

29 Jun 2022 Case 202125023 Outside Jurisdiction ASB/Abuse/Nuisance

The complaint is about the landlord’s response to the resident’s reports about: Allegations made about him that led to the discharge of duty to provide temporary accommodation to him; Anti-social behaviour.

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Clarion Housing Association Limited (202008909)

26 May 2022 Case 202008909 Outside Jurisdiction Financial

The complaint relates to the landlord’s response to concerns raised about the service charges for 2019/2020.

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Derwent Housing Association Limited (202106364)

26 Apr 2022 Case 202106364 Outside Jurisdiction Financial

This complaint is about the service charge relating to drainage repairs.

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Shepherds Bush Housing Association Limited (202103675)

12 Apr 2022 Case 202103675 Outside Jurisdiction Old Estate Management categories

The complaint concerns the landlord’s handling of repairs.

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Clarion Housing Association Limited (202120354)

8 Apr 2022 Case 202120354 Outside Jurisdiction Financial

The complaint concerns the resident’s liability for rent following the end of the tenancy.

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Sovereign Housing Association Limited (202115743)

7 Apr 2022 Case 202115743 Outside Jurisdiction Health and Safety (inc. building safety)

The complaint concerns the resident’s belief that their former property was unsafe.

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Clarion Housing Association Limited (201915800)

1 Apr 2022 Case 201915800 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of repairs to the resident’s boiler.

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Clarion Housing Association Limited (202103089)

11 Mar 2022 Case 202103089 Outside Jurisdiction Financial

The complaint concerns damage to the resident’s possessions.

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Orbit Housing Association Limited (202114041)

4 Mar 2022 Case 202114041 Outside Jurisdiction Financial

The complaint concerns the resident’s liability to pay service charges for communal spaces.

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Clarion Housing Association Limited (202103104)

26 Feb 2022 Case 202103104 Outside Jurisdiction Estate Management

The complaint concerns information provided by the landlord relating to car parking outside the resident’s property.

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Sanctuary Housing Association (202100074)

14 Feb 2022 Case 202100074 Outside Jurisdiction Financial

The complaint is about the level of rent at the property.

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Clarion Housing Association Limited (202012064)

9 Feb 2022 Case 202012064 Outside Jurisdiction Estate Management

The complaint is about the information provided to the resident about car parking spaces, prior to signing his lease agreement.

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Together Housing Association Limited (201901281)

8 Feb 2022 Case 201901281 Outside Jurisdiction ASB/Abuse/Nuisance

The resident brought several issues in their complaint to this Service: The landlord’s handling of reports of antisocial behaviour, harassment, and threatening behaviour. The landlord’s handling of the resident’s mutual exchange request and their request to be rehoused or transferred. The conduct of the landlord’s staff.

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Clarion Housing Association Limited (202123275)

7 Feb 2022 Case 202123275 Outside Jurisdiction Financial

The complaint concerns whether or not the resident is liable for “water hygiene” service charges.

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Clarion Housing Association Limited (202120606)

3 Feb 2022 Case 202120606 Outside Jurisdiction Managing Relations

The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.

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Orbit Housing Association Limited (202113001)

1 Feb 2022 Case 202113001 Outside Jurisdiction Financial

The complaint concerns the landlords handling of reports that the resident’s bicycles were stolen, specifically that: The landlord has not provided adequate security for the property and is therefore liable for the resident’s loss. The landlord delayed in providing information to the police, and therefore hindered the ability of the …

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Clarion Housing Association Limited (202119314)

13 Jan 2022 Case 202119314 Outside Jurisdiction Financial

The complaint concerns the landlords handling of the resident’s request for a refund of service charges.

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Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)