Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
The complaint is about: The condition of the property when it was let. The landlords handling of the resident’s request for compensation for items damaged in a flood. The number of reported repair issues following the installation of a new heating system in 2011.
The complaint is about the resident’s concerns that the landlord disclosed information about them to a neighbour.
This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.
The complaint is about: The level of service charges and the affordability of those charges. Issues with the correct level of estimated charges and billing in previous years. The cost level for estate services not being fair in comparison to other developments and their service charges. General concerns about the …
The complaint is about the landlord’s handling of the resident’s concerns about the actions of the Residents’ Association.
The complaint is about the landlord’s handling of the resident’s formal complaint about its response to her subject access request.
The complaint is about the landlord’s handling of the sale of the resident’s shared ownership property.
REPORT COMPLAINT 202015742 Clarion Housing Association Limited 11 November 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The landlord’s handling of the resident’s reports they were missold their property due to the increase and level of service charges they are liable to pay. The landlord’s response to the resident’s reports that the landlord had violated the section 106 agreement for the property. The landlord’s response to the …
The complaint concerns the accuracy of a listing on Devon Homes Choice.
The complaint is about an increase of rent, which the resident believes has been set too high.
The landlord’s administration of the resident’s service charge account. The landlord’s response to the resident’s concerns about the reasonableness and legitimacy of service charges.
The complaint is about the landlord’s handling of concerns the resident raised about the style of bath installed during a bathroom upgrade.
The complaint is about the landlord's management of the resident’s rent account, which resulted in an overpayment at the resident’s previous property.
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.
The complaint is about the landlord’s response to the resident’s request for compensation for an injury.
The complaint is about the level and reasonableness of service charges at the property, including, and in particular, in relation to fire and safety charges and the landlord’s administration of the service charge account overall, including it charging for services not received and making errors in its calculations and charging …
The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports between 2017 and 2019.
The complaint concerns the level and reasonableness of the service charges.
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not set up a sinking fund for such purposes.
REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The complaint concerns the information about the property provided by the landlord, prior to the residents starting their shared ownership lease.
The complaint is about the landlord’s handling of repairs to the communal lift at the property.
The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs.
The resident complains about: How the landlord handled her request for rehousing on medical grounds, including its communication and the time taken for her to be rehoused. How the landlord responded to her reports that dust from a neighbouring development was entering the property and affecting the health of her …
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
The complaint is about the landlord’s handling of antisocial behaviour (ASB) perpetrated by its residents.
The complaint concerns a dispute about the area allocated to the resident as their garden and how this is defined in associated paperwork.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |