Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202429816 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident contacted the landlord on behalf of 7 shared owners to […]
Decision Case ID 202348331 Decision type Jurisdiction Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 April 2026 Background The resident reported damp and mould in her […]
Decision Case ID 202505639 Decision type Jurisdiction Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 April 2026 Background The leaseholder rents the property out to a […]
Decision Case ID 202417512 Decision type Jurisdiction Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 9 April 2026 Background The resident complained to the landlord […]
Decision Case ID 202227576 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 02 April 2026 Background The resident reported ASB to the landlord. This related to noise […]
Decision Case ID 202517322 Decision type Jurisdiction Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 1 April 2026 Background The resident is a tenant of the landlord’s. She lives in a 2-bedroom […]
This complaint is about the landlord’s response to the resident’s allegation that a member of its staff assaulted him on 12 April 2018.
REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |