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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Southwark Council" × Year: 2021 × Outcome: Outside_Jurisdiction ×

Showing 11 of 18,103 decisions matching "Southwark Council"

Decisions

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Southwark Council (202119989)

3 Dec 2021 Case 202119989 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint concerns the resident’s dissatisfaction with a phone call made by the landlord’s rent team.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202119990)

3 Dec 2021 Case 202119990 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint concerns the landlord’s response to a leak from the property above.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202014617)

25 Nov 2021 Case 202014617 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint relates to the landlord’s decision to ask the resident to pay for heating and hot water costs and the level of those costs.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202003038)

17 Nov 2021 Case 202003038 Outside Jurisdiction Local Authority / ALMO or TMO

The resident complains about: damage to the property caused by work in 2017. the landlord’s movement of funds on his service charge accounts. the landlord’s handling of his concerns that an invoice was issued in error.

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Southwark Council (202106680)

12 Oct 2021 Case 202106680 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint concerns the assessment of the resident’s housing needs.

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Southwark Council (202103621)

22 Sep 2021 Case 202103621 Outside Jurisdiction Financial

The complaint is about the resident’s liability for rent arrears.

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Southwark Council (202104317)

2 Aug 2021 Case 202104317 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about The handling of the resident’s request for compensation for damage to their possessions The handling of the resident’s application for housing following a fire at their previous property.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202005991)

2 Jul 2021 Case 202005991 Outside Jurisdiction Financial

The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.

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Southwark Council (202008460)

31 May 2021 Case 202008460 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about the landlord’s response to the resident’s request for information regarding an incident that occurred in 2016 at his building.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202001947)

20 Jan 2021 Case 202001947 Outside Jurisdiction Local Authority / ALMO or TMO

The complaint is about the increase to the service charge for major works following a section 20 consultation process.

Read the original Housing Ombudsman decision via the title.

Southwark Council (202007170)

13 Jan 2021 Case 202007170 Outside Jurisdiction Leaseholder

REPORT COMPLAINT 202007170 Southwark Council 13 January 2021 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)