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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Southern Housing" × Year: 2025 × Outcome: Outside_Jurisdiction ×

Showing 5 of 18,103 decisions matching "Southern Housing"

Decisions

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Southern Housing (202338859)

30 Sep 2025 Case 202338859 Outside Jurisdiction Responsive repairs/activity

The complaint is about the landlord’s response to the resident’s reports about the personal impact she experienced as a result of communal repair issues.

Read the original Housing Ombudsman decision via the title.

Southern Housing (202329798)

16 Sep 2025 Case 202329798 Outside Jurisdiction Managing Relations

REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

Read the original Housing Ombudsman decision via the title.

Southern Housing (202101782)

30 Jun 2025 Case 202101782 Outside Jurisdiction Responsive repairs/activity

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the hot water system. Request for compensation for high energy costs.

Read the original Housing Ombudsman decision via the title.

Southern Housing (202311736)

14 Mar 2025 Case 202311736 Outside Jurisdiction Financial

The complaint is about the level of service charge set by the landlord for the cyclical works, and whether the standard of work justified these charges.

Read the original Housing Ombudsman decision via the title.

Southern Housing (202408622)

14 Feb 2025 Case 202408622 Outside Jurisdiction Old Property Condition categories

The complaint is about the landlord’s handling of: The resident’s reports of a water leak, which caused higher water usage on her water meter. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)