Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "Peabody Trust" × Year: 2024 × Outcome: Outside_Jurisdiction ×

Showing 6 of 18,103 decisions matching "Peabody Trust"

Decisions

Most recent first

Peabody Trust (202305369)

29 Oct 2024 Case 202305369 Outside Jurisdiction Health and Safety (inc. building safety)

The complaint is about:

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202209431)

19 Sep 2024 Case 202209431 Outside Jurisdiction Financial

This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202307638)

27 Aug 2024 Case 202307638 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202121591)

13 Aug 2024 Case 202121591 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202127649)

29 Jul 2024 Case 202127649 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.

Read the original Housing Ombudsman decision via the title.

Peabody Trust (202220619)

1 Mar 2024 Case 202220619 Outside Jurisdiction Health and Safety (inc. building safety)

The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)