Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decision Case ID 202429816 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 27 April 2026 Background The resident contacted the landlord on behalf of 7 shared owners to […]
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain.
The complaint is about the landlord's handling of the resident’s reports about repairs needed to the main gate, and as a result of these not being done, there has been an alleged issue with illegal parking and cars being abandoned.
The resident’s complaint is about the landlord’s handling of concerns about its buildings insurance tender process and residents being overcharged for their annual insurance premium.
The complaint is about the landlord’s handling of reports of a roof leak.
The complaint is about:
This complaint is about the landlord's management of the sinking fund, in relation to its consideration of the impact of inflation on projected future works.
The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.
The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.
The complaint is about the landlord’s decision to calculate the premium for extending the lease using a property valuation it had obtained rather than one the resident had arranged.
The landlord’s response to the resident’s request for a copy of a legionella’s report. The associated complaint.
This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. The landlord’s handling of the resident’s antisocial behaviour reports. The landlord’s handling of general repairs in the resident’s home. The resident’s view that the landlord had harassed, victimised and intimidated …
The complaint is about: The landlord's handing of repairs to the leaking pipework in the bathroom, which caused damaged to the property. The condition of the new build when the residents’ purchased the property.
This complaint concerns the landlord’s handling of the resident’s dispute of a parking fine.
The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.
The complaint is about information provided to the resident regarding parking restrictions in the local area.
The complaint is about the terms of a new tenancy agreement offered by the landlord.
The resident complains about the level of tenancy support he has received from his support provider.
The complaint relates to the landlords handling of a heating dis-repair issue.
The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak.
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |