Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Search: "Notting Hill Genesis" × Year: 2021 × Outcome: Outside_Jurisdiction ×

Showing 6 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

Most recent first

Notting Hill Genesis (202106348)

13 Oct 2021 Case 202106348 Outside Jurisdiction Financial

The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202013079)

22 Sep 2021 Case 202013079 Outside Jurisdiction Occupancy Rights

The complaint concerns the landlord’s refusal to grant permission for the property to be converted.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202108267)

22 Sep 2021 Case 202108267 Outside Jurisdiction Information and data management

The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202007768)

17 Aug 2021 Case 202007768 Outside Jurisdiction Financial

The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current proposed works and level of service charges. The landlord’s management …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202006957)

5 Jul 2021 Case 202006957 Outside Jurisdiction Estate Management

The resident is unhappy that a parking space was not included within the purchase of their property. The resident is unhappy that the landlord has not subsequently agreed to sell them a parking space.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202007739)

20 Jan 2021 Case 202007739 Outside Jurisdiction

The complaint is about:

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome

Read the chart values

Decisions by year and outcome · full collection with a recorded date
Decision year	Maladministration	No maladministration	Other
2019	1	0	0
2020	60	42	35
2021	875	557	544
2022	1,092	468	400
2023	2,222	384	269
2024	3,021	247	272
2025	4,469	512	708
2026	1,513	197	215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts

Clarion Housing Association Limited 919

London & Quadrant Housing Trust 634

Peabody Trust 597

London & Quadrant Housing Trust (L&Q) 488

Sanctuary Housing Association 410

Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)