Home / Sources / Housing Ombudsman
Source · Ombudsman casework

Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Clear all
Search: "Notting Hill Genesis" × Outcome: Outside_Jurisdiction ×

Showing 13 of 18,103 decisions matching "Notting Hill Genesis"

Decisions

Most recent first

Notting Hill Genesis (NHG) (202322129)

22 Apr 2024 Case 202322129 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident's transfer request and alleged discrimination.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202115868)

19 May 2023 Case 202115868 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s response to the resident’s reports about: The pest infestation at the property. The landlord’s handling of repairs at the property including the loss of access to rooms and the kitchen due to delays in completing the work. The level of compensation offered. The washing …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (NHG) (202206376)

28 Apr 2023 Case 202206376 Outside Jurisdiction Health and Safety (inc. building safety)

This complaint is about the landlord’s refusal to address the resident’s concerns regarding alternative access arrangements for disabled persons when the lift is out of order.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202114098)

27 Oct 2022 Case 202114098 Outside Jurisdiction Financial

REPORT COMPLAINT 202114098 Notting Hill Genesis 27 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201911322)

21 Jan 2022 Case 201911322 Outside Jurisdiction Moving/Buying/Selling Home

The complaint is about the landlord’s handling of the resident’s request for a property transfer.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202106348)

13 Oct 2021 Case 202106348 Outside Jurisdiction Financial

The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202013079)

22 Sep 2021 Case 202013079 Outside Jurisdiction Occupancy Rights

The complaint concerns the landlord’s refusal to grant permission for the property to be converted.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202108267)

22 Sep 2021 Case 202108267 Outside Jurisdiction Information and data management

The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took place in 2019 and the information used as part of that assessment.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202007768)

17 Aug 2021 Case 202007768 Outside Jurisdiction Financial

The residents complain about: How the landlord managed the replacement of the communal boiler in the building, including: How it responded to residents’ suggestions and comments in relation to the specification of works and how this has impacted the current proposed works and level of service charges. The landlord’s management …

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202006957)

5 Jul 2021 Case 202006957 Outside Jurisdiction Estate Management

The resident is unhappy that a parking space was not included within the purchase of their property. The resident is unhappy that the landlord has not subsequently agreed to sell them a parking space.

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202007739)

20 Jan 2021 Case 202007739 Outside Jurisdiction

The complaint is about:

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (202007231)

24 Dec 2020 Case 202007231 Outside Jurisdiction

REPORT COMPLAINT 202007231 Notting Hill Genesis 24 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman […]

Read the original Housing Ombudsman decision via the title.

Notting Hill Genesis (201806908)

23 Dec 2020 Case 201806908 Outside Jurisdiction Old Tenants Behaviour categories

REPORT COMPLAINT 201806908 Notting Hill Genesis 22 December 2020 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing […]

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)