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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "London & Quadrant Housing Trust" × Year: 2021 × Outcome: Outside_Jurisdiction ×

Showing 8 of 18,103 decisions matching "London & Quadrant Housing Trust"

Decisions

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London & Quadrant Housing Trust (202016830)

11 Nov 2021 Case 202016830 Outside Jurisdiction Financial

The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge for a fire risk assessment.

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London & Quadrant Housing Trust (201800178)

10 Aug 2021 Case 201800178 Outside Jurisdiction Old Property Condition migrated-2025

The resident is complaining about the landlord’s handling of repairs in their property.

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London & Quadrant Housing Trust (202102841)

5 Aug 2021 Case 202102841 Outside Jurisdiction Financial

The complaint is about the level of rent at the property.

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London & Quadrant Housing Trust (202000245)

20 Jul 2021 Case 202000245 Outside Jurisdiction Estate Management

The complaint refers to: The landlord’s introduction of a communal caretaking service and service charge for this. The resident’s concerns about the level of service charge and her request for this to be removed. The resident’s concerns about the frequency and standard of service received. The landlord’s handling of the …

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London & Quadrant Housing Trust (202013643)

29 Jun 2021 Case 202013643 Outside Jurisdiction Financial

The resident has complained about the following issues: That service charges for maintaining and operating a door entry system are too high. That the landlord cannot, or should not, recharge her for the full cost of this item.

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London & Quadrant Housing Trust (202014377)

16 Jun 2021 Case 202014377 Outside Jurisdiction Financial

The complaint is about the payability and reasonableness of the service charges at the property.

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London & Quadrant Housing Trust (201914231)

1 Apr 2021 Case 201914231 Outside Jurisdiction Old Property Condition migrated-2025

The resident’s complaints are about:

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London & Quadrant Housing Trust (202004505)

21 Jan 2021 Case 202004505 Outside Jurisdiction ASB/Abuse/Nuisance

The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s decision in January 2019 to seek an injunction against one neighbour rather than a possession order; and how the landlord handled her reports that another neighbour had stolen letters belonging …

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Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

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Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)