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Housing Ombudsman Decisions

18,103 total decisions 13,253 maladministration found 2,407 no maladministration 167 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Search: "Clarion Housing Association Limited" × Year: 2024 × Outcome: Outside_Jurisdiction ×

Showing 6 of 18,103 decisions matching "Clarion Housing Association Limited"

Decisions

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Clarion Housing Association Limited (202331225)

18 Dec 2024 Case 202331225 Outside Jurisdiction Old Property Condition categories

The complaint concerns the landlord's response to reports of leaks, damp and mould and its handling of associated repairs.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202305546)

16 Sep 2024 Case 202305546 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about repairs to the roof and gutters, pest control, and the resident’s request for reimbursement of costs for works undertaken at the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202221917)

12 Sep 2024 Case 202221917 Outside Jurisdiction Financial

The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202414623)

24 Jul 2024 Case 202414623 Outside Jurisdiction Old Property Condition migrated-2025

The complaint is about the landlord’s response to the resident’s reports of damage caused to a window in 2021.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202211388)

30 Apr 2024 Case 202211388 Outside Jurisdiction Financial

The complaint is about the landlord’s handling of the resident’s request for a rent reduction due to disrepair at the property.

Read the original Housing Ombudsman decision via the title.

Clarion Housing Association Limited (202307014)

17 Apr 2024 Case 202307014 Outside Jurisdiction Managing Relations

The complaint is about the housing association’s handling of: Defect repairs to the resident’s property. The associated complaint.

Read the original Housing Ombudsman decision via the title.

Decisions by year

Stacked by outcome
Read the chart values
Decisions by year and outcome · full collection with a recorded date
Decision yearMaladministrationNo maladministrationOther
2019100
2020604235
2021875557544
20221,092468400
20232,222384269
20243,021247272
20254,469512708
20261,513197215

Maladministration includes partial and severe maladministration. Values are counts of published decisions.

Landlords with most published decisions

Decision counts
Clarion Housing Association Limited 919
London & Quadrant Housing Trust 634
Peabody Trust 597
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 410
Metropolitan Thames Valley Housing (MTV) 354

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (167) Maladministration (7,085) Partial (6,001) No Maladministration (2,407) Reasonable Redress (1,549) Mediation (250) Outside Jurisdiction (619)

Common topics (last 2 years)

occupancy background investigation association tenancy limited assured london borough council local authority group lives secure trust february january march april

Browse landlords by decision count

Clarion Housing Association Limited (919) London & Quadrant Housing Trust (634) Peabody Trust (597) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (410) Metropolitan Thames Valley Housing (MTV) (354) Hyde Housing Association Limited (346) Southern Housing (337) The Guinness Partnership Limited (329) Notting Hill Genesis (305) Southwark Council (301) A2Dominion Housing Group Limited (269)